Technology Operations Manager

1 week ago


Scranton, Pennsylvania, United States Outreach Works Full time
Job Overview

Position: IT Manager

Salary: $60,000

FLSA Status: Salary/Exempt

Work Type: Full-time, 37.5 hours/week

Reporting To: Operations Director

Organizational Culture

At Outreach Works, we are dedicated to fostering a supportive environment that prioritizes family and community well-being. Our mission emphasizes respect for individuals and maintaining the highest professional standards. With over 35 years of service, we are committed to expanding our programs to meet the evolving needs of our community.

Employee Benefits

We offer a comprehensive benefits package for eligible employees, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability insurance
  • Life insurance
  • Generous paid time off (PTO)
  • 401k retirement plan
  • Personal and bereavement leave
  • Flexible work arrangements
Position Summary

We are seeking a proactive IT Manager to oversee our technology operations. This role is essential in ensuring the reliability and security of our IT systems across multiple locations.

Key ResponsibilitiesLeadership and Development
  • Promote a culture of respect and collaboration within the organization.
  • Participate in agency-wide initiatives that impact IT.
  • Facilitate problem-solving and critical thinking across teams.
  • Contribute to strategic discussions at management meetings.
  • Focus on achieving organizational goals and managing departmental budgets.
  • Develop staff capabilities to enhance performance.
  • Coordinate with various departments to ensure alignment.
  • Engage in strategic planning for long-term objectives.
  • Support staff in professional development opportunities.
IT Management
  • Team Leadership: Mentor the IT team, ensuring efficient operations and professional growth.
  • Strategic IT Planning: Develop and implement IT strategies aligned with organizational goals.
  • Network Oversight: Manage the organization's network infrastructure for optimal performance.
  • System Maintenance: Ensure regular updates and backups to maintain data integrity.
  • Software Oversight: Manage the installation and troubleshooting of software applications.
  • User Training: Conduct training sessions for staff on new technologies.
  • Project Management: Lead IT projects, including system upgrades and technology implementations.
  • Security Management: Implement security protocols to safeguard organizational data.
  • Documentation: Maintain accurate records of IT processes and systems.
  • Vendor Coordination: Manage relationships with external vendors for IT services.
  • Onboarding: Facilitate the onboarding process for new staff regarding IT systems.
  • Budget Oversight: Manage the IT budget for cost-effective solutions.
  • Travel: Occasionally provide on-site support at various locations.
Qualifications
  • Education: Preferred degree in Information Technology, Computer Science, or related field.
  • Experience: Minimum of 5 years in IT, with at least 2 years in a managerial role.
  • Skills:
    • Proficiency in Windows and Mac operating systems.
    • Experience with network administration and cloud services.
    • Strong leadership and team management abilities.
    • Excellent troubleshooting and problem-solving skills.
    • Effective communication and interpersonal skills.
    • Ability to work both independently and collaboratively.
    • Proficiency in Word and Excel.
    • Experience in contract negotiation and vendor management.
  • Flexibility: Willingness to work occasional nights and weekends.
Supervisory Responsibilities

Directly supervise IT team members in accordance with organizational policies. Responsibilities include hiring, training, assigning work, performance appraisals, and resolving employee issues.

Physical Requirements
  • Prolonged periods of sitting and working on a computer.
  • Ability to lift up to 15 pounds.
  • Office attendance is required.

Outreach Works is an equal opportunity employer, committed to creating an inclusive environment for all employees.



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