Culinary Operations Manager

6 days ago


Scranton, Pennsylvania, United States Aramark Full time
Job Overview

The Culinary Services Manager is a senior leadership position responsible for developing and implementing dining solutions to meet customer needs and tastes. This role oversees all culinary aspects of a senior living community, ensuring a high level of quality and customer satisfaction.

Key Responsibilities:

  • Leadership and Team Development
    • Use a coaching model to engage and develop team members to their fullest potential
    • Reward and recognize employees for outstanding performance
    • Ensure individual and team performance meets objectives and client expectations
    • Plan and lead daily team briefings to discuss goals and progress
    • Ensure safety and sanitation standards in all operations
  • Client Relationship Management
    • Identify client needs and communicate operational progress to ensure alignment
  • Financial Performance and Management
    • Ensure the completion and maintenance of profit and loss statements
    • Deliver client and company financial targets through efficient operations and cost controls
    • Adopt all company processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
  • Productivity and Efficiency
    • Bring value through efficient operations, appropriate cost controls, and profit management
    • Follow operational excellence fundamentals by meeting and maintaining food and labor initiatives
    • Ensure entire team is trained and able to implement best practices
    • Supervise team regarding production, quality, and control
  • Compliance and Risk Management
    • Maintain a safe and healthy environment for clients, customers, and employees
    • Follow all applicable policies, rules, and regulations, including those relating to safety, health, wage, and hour
  • Additional Responsibilities
    • Lead the front-of-house operations in conjunction with the Food Service Director
    • Plan, direct, and coordinate food service activities to deliver a high-quality finished product to customers

Requirements:

  • A.S. in Culinary Arts or equivalent experience in a similar role
  • Strong interpersonal and culinary skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using company standards


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