Customer Engagement Representative

2 weeks ago

Burbank, California, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

This role is ideal for individuals seeking a full-time entry-level position with a variety of benefits tailored to both part-time and full-time employees based on their tenure.

Benefits Include:

  • Backup childcare options
  • Tuition assistance for employees and their dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the primary representatives of Best Buy, dedicated to understanding and addressing the immediate and future needs of our customers. They foster long-term relationships by providing personalized and unique service.

In this role, you will receive comprehensive training to effectively recommend suitable products and services. This training encompasses essential skills in delivering exceptional product knowledge and customer service within a customer-focused environment. You will have the opportunity to specialize in departments that align with your interests and gain exposure to innovative product categories as they emerge.

At Best Buy, we strive to cultivate an inclusive workplace where every employee feels valued and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by embracing diversity across all backgrounds and identities. Our diverse customer base drives our commitment to ensuring our workforce reflects the communities we serve.

We prioritize building enduring relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you will find a welcoming home here.

Key Responsibilities:

  • Warmly greet and engage customers, creating a welcoming atmosphere.
  • Utilize your skills and knowledge to recommend products and services that align with customers' current and future needs.
  • Act as a brand ambassador, combining your passion for the Best Buy brand, customer service, and technology to enhance customer experiences.
  • Assist customers with their orders, returns, and exchanges.
  • Continuously apply your knowledge and expertise through ongoing learning and self-development.
  • Stay updated on skills and promotional initiatives using available tools.
  • Contribute to profitable growth during peak business times while maintaining a customer-centric approach.
  • Ensure your department is well-stocked and maintained.
  • Collaborate effectively with supervisors and colleagues across various departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates availability, including weekends, nights, and holidays.

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