Customer Support Representative, Pacific Sales
2 weeks ago
Customer Support Representative, Pacific Sales
Job Overview
This position is designed for individuals seeking a full-time entry-level role within our retail environment. The primary focus of the Customer Support Representative is to ensure prompt, courteous, and precise handling of all customer transactions at Pacific Sales. Key responsibilities include delivering an exceptional customer experience and accurately managing transactions, which encompass new orders, returns, exchanges, and following established sales protocols.
Key Responsibilities:
- Efficiently process transactions such as new orders, returns, exchanges, and releases.
- Adhere to sales procedures to provide customers with comprehensive solutions, including accessories and service contracts.
- Assist Sales Specialists by following up with customers, scheduling deliveries, and reconciling purchase orders.
- Handle incoming inquiries and prepare necessary shipping documentation.
- Conduct report reconciliations, including call reports and daily financial entries.
- Maintain an organized Customer Support workspace by implementing effective organizational strategies.
- Support inventory management processes, including various report reconciliations, product receiving, shipping, and customer pickups.
Basic Qualifications:
- High School Diploma or equivalent.
- At least one year of experience in customer service or retail sales.
Preferred Qualifications:
- Associate degree or higher in Business Management or a related discipline.
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