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Automotive Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.
Key Responsibilities- Engage with Customers: Build rapport with customers, understand their needs, and provide exceptional service to ensure a positive experience.
- Schedule Appointments: Effectively manage customer schedules, ensuring timely and efficient service delivery.
- Assist with Customer Care: Provide support with work orders, register assistance, and facility maintenance to ensure seamless customer interactions.
- Process Transactions: Handle cash, credit, check, refund, and return policies with accuracy and professionalism.
- Assist with Outside Purchase (OP) Ordering: Support the ordering process for parts and services to meet customer needs.
- Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
- Strong Problem-Solving Skills: Ability to analyze and resolve customer issues in a timely and professional manner.
- Attention to Detail: Maintain accurate records and ensure compliance with company policies and procedures.
