Customer Service Representative

1 week ago

Burbank, California, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

This is a Full-Time Entry Level position for Store Associates, offering a range of exciting benefits depending on your role and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for employees and their dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to identifying the best solutions for each customer's immediate and future needs. They foster enduring relationships by providing tailored and personalized service over time.

These specialists receive comprehensive training to effectively recommend the most suitable products and services. This training encompasses the essentials of delivering exceptional product knowledge and customer service in a customer-centric environment. Employees will have the opportunity to specialize in departments that pique their interest and will be introduced to new and innovative product categories as they emerge.

At Best Buy, we strive to cultivate a workplace where every employee feels a sense of belonging and can contribute to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.

We are passionate about building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that promotes both individual and team success, you will find a great fit here.

Key Responsibilities

  • Warmly greets and engages with customers.
  • Utilizes acquired skills and knowledge to suggest products and services that align with customers' current and future needs.
  • Acts as a brand ambassador, combining a passion for the Best Buy brand, customer service, and technology to serve our customers.
  • Assists customers with their sales orders, returns, and exchanges.
  • Applies relevant knowledge and expertise through continuous learning and self-development.
  • Utilizes available resources to stay updated on skills and promotional initiatives.
  • Contributes to profitable growth during critical business periods while maintaining a customer-focused approach.
  • Ensures merchandising standards are met and that the department is clean and well-stocked.
  • Collaborates effectively with supervisors and associates across various departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates availability, including weekends, nights, and holidays.

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