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Customer Service Operations Manager
2 months ago
The City of Burbank, California, is seeking a dedicated professional to oversee customer service operations. This role is pivotal in ensuring the delivery of exceptional service to our community.
Key Responsibilities- Manage daily operations of the customer service department.
- Develop and implement strategies to enhance customer satisfaction.
- Lead and mentor a team of customer service representatives.
- Analyze performance metrics to identify areas for improvement.
- Collaborate with other departments to streamline processes.
The ideal candidate will possess strong leadership skills, a background in customer service management, and a commitment to fostering a positive environment for both staff and customers.
Why Join Us?Be a part of a team that values community engagement and strives for excellence in service delivery. Your contributions will directly impact the quality of service provided to our residents.