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Customer Service Representative

2 months ago

Burbank, California, United States PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Full time

About Us: PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is a leading organization dedicated to providing exceptional educational services.

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling inbound and outbound calls with professionalism and enthusiasm.

Key Responsibilities:

  • Manage High Call Volume: Handle a high volume of calls in a fast-paced environment, ensuring timely and effective resolution of customer inquiries.
  • Active Listening: Actively listen to customer concerns and provide effective solutions, building rapport and fostering loyalty.
  • Utilize CRM Software: Utilize CRM software to accurately document customer interactions, ensuring seamless communication and follow-up.
  • Meet Performance Metrics: Meet performance metrics, including call handle time and customer satisfaction, to ensure exceptional service delivery.

Qualifications:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills in English and Spanish.
  • Strong Problem-Solving: Demonstrate strong problem-solving and decision-making abilities, with a focus on customer satisfaction.
  • Technical Skills: Possess proficiency in computer systems and customer relationship management (CRM) software.
  • Multitasking: Ability to multitask and prioritize tasks effectively, ensuring timely completion of tasks.
  • Positive Attitude: Possess a positive and can-do attitude, with a focus on delivering exceptional customer service.