Customer Service Representative

4 days ago


Burbank, California, United States Farmers Insurance - Paoletta Agency Full time
Job Overview

Farmers Insurance - Paoletta Agency is seeking a highly motivated and confident individual to join our team as a Customer Sales and Service Representative. As an Insurance Sales Representative, you will play a crucial role in generating appointments and marketing a wide range of insurance products and services.


Key Responsibilities
  • Meet new business production goals and objectives as established by the agency.
  • Develop insurance quotes, make sales presentations, and close sales to meet or exceed sales targets.
  • Treat each customer contact as a cross and up-sell opportunity, including financial products and services.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Grow sales revenue by utilizing phone, email, and potential client lists to identify new business opportunities.
  • Prospect for new business by following sales leads generated from referrals, networking, marketing, and lead databases.

Requirements
  • Currently possess a Life and Property & Casualty insurance license or be willing to be trained and obtain the licenses.
  • Proficiency in multi-tasking, follow-through, and follow-up to ensure excellent customer service.
  • Preferrable Bilingual (Spanish) to effectively communicate with a diverse customer base.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Be capable of handling customer rejection and maintaining a positive attitude in a fast-paced sales environment.
  • Strong communication and negotiation skills to effectively close sales and meet sales targets.


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