Client Service Coordinator

6 hours ago


Phoenix, Arizona, United States Jewish Family & Children's Service Full time

{"h1": "Client Representative Role at Jewish Family & Children's Service", "p": "At Jewish Family & Children's Service, we value diversity and inclusion in our workplace. As a Client Representative, you will be the front-desk agent for our West Valley Behavioral Health Center, providing essential clerical and intake support to ensure the effective provision of services to our clients.", "ul": [{"li": "Assist clients in coordinating their health and wellness needs with our staff or external parties to ensure their whole health is addressed."}, {"li": "Communicate with our staff to ensure coordination and follow-through for clients in need of primary care services."}, {"li": "Schedule client appointments, verify insurance eligibility, and obtain required authorizations."}, {"li": "Process client inquiry information and update client records according to our office procedures and contract requirements."}, {"li": "Establish good working relationships with referral sources and case managers, and assist clinical staff in obtaining interpreter services."}, {"li": "Scan and import case material in a timely manner and according to our agency procedures."}, {"li": "Input client information and clinical records into our computer billing system."}, {"li": "Update client files with changes in address, phone number, fee, or other pertinent information."}, {"li": "Learn and implement requirements of State AHCCCS programs and other Health Plan contracts for input in our computer system."}, {"li": "Assist clinical staff in processing paperwork and closing client charts when appropriate."}, {"li": "Monitor services provided to clients through our computer system and input appointment data for scheduling."}, {"li": "Communicate funding-source changes to our Operations Coordinator promptly."}, {"li": "Answer and coordinate incoming calls to ensure effective client care."}, {"li": "Create and maintain client electronic charts."}, {"li": "Schedule initial assessments if guardians accept services."}], "h2": "Qualifications", "ul": [{"li": "Verifiable High school diploma or equivalent accredited GED"}, {"li": "Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm."}, {"li": "Bilingual Spanish-English preferred"}, {"li": "Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations."}], "h2": "Benefits of Working with JFCS", "ul": [{"li": "Employee Referral Bonuses for both the new-hire and the referring employee."}, {"li": "Bonus Programs for both full-time and part-time employees."}, {"li": "Free Primary Healthcare to all employees and their household members, including virtual doctor's visits, physicals, lab tests, x-rays, vaccinations, prescriptions, and telehealth."}, {"li": "Flexible Scheduling and Telehealth Flexibility for many positions."}, {"li": "401(k) Retirement Plan, with Company Match"}, {"li": "Tuition and clinical license reimbursement."}, {"li": "Numerous professional development and career growth opportunities."}, {"li": "Generous paid time off / sick time allocations"}, {"li": "Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance."}, {"li": "Wellness Coaching"}, {"li": "Employee Assistance Program"}, {"li": "Eligibility for Loan Forgiveness Programs in many positions."}]



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