Client Services Coordinator

2 weeks ago

Phoenix, Arizona, United States Lutheran Social Services of the Southwest Full time

Organization Overview:

Lutheran Social Services of the Southwest is a dedicated non-profit entity operating with Corporate Offices in Phoenix and Tucson, along with several branches across Arizona.

Our mission is to implement programs and services that foster collaborative Community Partnerships, enhancing the well-being of individuals, families, and communities.

Being part of our organization offers a fulfilling, dynamic, and enriching experience, with ample opportunities for both personal and professional growth.

Key Responsibilities:

  1. Client-Centered Approach: Engage in all activities with a strong commitment to the organization's mission and strategic objectives, ensuring a focus on quality service delivery and operational excellence while adhering to all policies and procedures.
  2. Refugee Services Knowledge: Exhibit a comprehensive understanding of refugee contractual services essential for the successful resettlement of refugee families. This includes familiarity with the Cooperative Agreement and all relevant contracts. Provide direct case management and support to clients requiring assistance in navigating State and local systems, empowering them to become self-sufficient.
  3. Self-Sufficiency Planning: Collaborate with refugee clients to create a detailed Self-Sufficiency Plan, outlining strategies and timelines to achieve stability and independence in the United States.
  4. Needs Assessment and Referrals: Identify client needs and make suitable referrals, both internally and externally, based on individual vulnerabilities, such as housing, health, employment, and personal security.
  5. Financial Guidance: Work alongside the Employment Specialist to provide personalized guidance on financial responsibilities, budgeting, and planning for the future.
  6. Collaboration: Partner with Intensive Case Management, the Employment Team, and other community stakeholders to ensure timely access to all core services for refugees.
  7. Knowledge Maintenance: Stay informed about Reception and Placement services, Matching Grant and Preferred Communities, and relevant Standard Operating Procedures and guidelines to ensure superior service delivery.

Core Services Delivery:

  1. Provide essential services as defined by the cooperative agreement, including cultural orientation for newly arrived clients, advocacy, and assistance with social security applications and other necessary documentation.
  2. Ensure all core services are delivered within the required timeframes.
  3. Offer extended case management for clients, particularly those with minors or single-parent households.

Program Leadership:

  1. Demonstrate leadership through effective problem-solving in complex cases and by facilitating training sessions for colleagues.
  2. Conduct intake assessments for various client categories, providing essential information about available services.
  3. Remain updated on refugee and immigrant issues to better serve clients.

Documentation and Reporting:

  1. Maintain accurate and timely case notes in required databases, including pre-arrival and post-arrival documentation.
  2. Ensure all client information is documented for necessary reports.

Professional Development:

  1. Participate in supervision, program meetings, and training sessions.
  2. Maintain a professional demeanor and attire at all times.

Qualifications:

  • A Bachelor's Degree in social work, psychology, sociology, or a related field is preferred, along with relevant experience working with immigrant populations.
  • Must possess a current Level One Fingerprint Clearance Card and clear background checks.
  • Ability to work independently and travel as required.

Language Proficiency:

Fluency in English is required; bilingual candidates are preferred.

Physical Requirements:

The role may require prolonged periods of sitting or standing, effective communication, and the ability to lift up to 25 pounds.

All positions at Lutheran Social Services of the Southwest necessitate a background check.

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