Client Service Representative
1 week ago
We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Jewish Family & Children's Service. As a Client Service Representative, you will be the first point of contact for clients and will be responsible for providing exceptional customer service, coordinating services, and maintaining accurate records.
Key Responsibilities- Client Intake and Coordination: Inquire about clients' health and wellness needs, coordinate primary care services, and ensure seamless communication with JFCS staff and external parties.
- Scheduling and Verification: Schedule client appointments, verify insurance eligibility, and obtain required authorizations.
- Record Keeping and Data Entry: Maintain accurate and up-to-date client records, scan and import case material, and input client information into the computer billing system.
- Communication and Collaboration: Establish strong relationships with referral sources, case managers, and clinical staff, and assist with interpreter services as needed.
- Administrative Tasks: Update client files, monitor services provided, and communicate funding-source changes to the Operations Coordinator.
- Customer Service: Answer and coordinate incoming calls, create and maintain client electronic charts, and schedule initial assessments as needed.
- Education: Verifiable high school diploma or equivalent accredited GED.
- Experience: Previous work experience in a position requiring significant public contact, preferably in a medical office, with computer use, office organization skills, and ability to type 45 wpm.
- Language Skills: Bilingual Spanish-English preferred.
- Attendance: Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.
- Employee Referral Bonuses: Bonus programs for both new hires and referring employees.
- Flexible Scheduling: Flexible scheduling and telehealth flexibility for many positions.
- Retirement Plan: 401(k) retirement plan with company match.
- Tuition Reimbursement: Tuition and clinical license reimbursement.
- Professional Development: Numerous professional development and career growth opportunities.
- Comprehensive Benefits: Comprehensive employee benefits package, including medical, vision, and dental plans, as well as optional STD, LTD, AD&D life insurance, and pet insurance.
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