Technical Support Specialist

1 week ago

Los Angeles, California, United States NTT DATA Full time

Job Overview

Req ID:

NTT DATA Services is dedicated to hiring outstanding, innovative, and passionate professionals who are eager to advance their careers. We are committed to fostering an inclusive, adaptable, and forward-thinking workplace.

We are currently seeking a Desktop Support Technician to provide essential services in a dynamic environment.

The Desktop Support Technician will be tasked with delivering various managed client services for a key customer. Responsibilities include: IMAC, Break Fix, Desk Side Support, among others. This position requires a blend of robust technical expertise and a strong focus on delivering exceptional customer service.

Key Responsibilities

  • Deploy Windows 11 systems
  • Manage Active Directory for computer accounts
  • Perform imaging tasks using SCCM
  • Troubleshoot issues potentially caused by firewall, proxy, or antivirus software
  • Exhibit excellent customer service skills
  • Collaborate with vendors to troubleshoot and resolve issues with vendor-supported applications
  • Provide support for thin clients, mobile devices, desktops, and laptops
  • Configure local device settings for Citrix/Epic applications, including signature pads, scanners, and credit card machines
  • Respond to service tickets and maintain clear documentation for user and technician reference
  • Participate actively in weekly team meetings
  • Complete mandatory training and development programs
  • Close tickets in accordance with team standards
  • Deliver deskside and end-user support in a large healthcare setting, which requires significant mobility between workstations

Basic Qualifications

  • Minimum of 2 years of experience in desktop or technical support

Preferred Skills

  • A+ Certification
  • Proven background in customer service
  • Familiarity with Windows Operating System environments
  • Ability to comprehend and follow both verbal and written technical instructions
  • Strong verbal and written communication abilities
  • Physical capability to lift and transport enterprise and client technology hardware
  • Excellent interpersonal skills with a collaborative approach to teamwork
  • Basic customer interaction capabilities
  • Strong troubleshooting skills, including MAC experience
  • Experience in printer repair
  • Previous networking experience
  • Experience with PC imaging and deployment
  • Self-motivated and proactive individual
  • Access to a reliable personal vehicle

NTT DATA offers a competitive compensation package for this role, with the starting pay range set at $32.40/hour. Actual compensation will be determined based on various factors, including relevant experience and technical skills.

This position is eligible for comprehensive company benefits, including medical, dental, and vision insurance, flexible spending or health savings accounts, life and AD&D insurance, short and long-term disability coverage, paid time off, employee assistance programs, participation in a 401k plan with company matching, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a leading provider of IT and business services, including cloud, data, and applications, with headquarters in Texas. As part of NTT DATA, a $30 billion global innovator with a presence in over 80 countries, we assist clients in transforming their businesses through technology consulting, industry solutions, application development and management, managed infrastructure services, BPO, systems integration, and global data centers. We are dedicated to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

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