Department Manager
5 days ago
We are seeking a highly motivated and experienced Department Manager to join our team at Petco. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring that our store meets its sales and profit goals.
Key Responsibilities- Assist the Store Leader in achieving the store's budgeted sales and profit goals.
- Ensure that all merchandise is accurately received, priced, stocked, and backroom is maintained per Operational Standards and Expectations (OSE) standards.
- Verify all pricing labels are up and accurate with regard to correct price and current offer date.
- Facilitate the unloading and stocking of merchandise according to operational guidelines and OSE standards.
- Ensure that the store is well stocked and inventory counts are accurate.
- In partnership with the Store Leader, ensure staffing levels are appropriate for receiving and processing stock.
- Ensure that the backroom and equipment is organized and clean per OSE standards.
- Prioritize merchandise moving to sales floor and areas to be stocked, including Product On Grid (POG) and end cap sets.
- Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
- Ensure highest productivity levels are achieved for receiving, processing, and stocking.
- Train and develop partners on proper receiving, processing, and stocking procedures, Weight Management and Rotation (WMR) and food rotation practices according to Petco standards.
- Perform all aspects of point-of-sale service, e.g., cash sales, credit, and check sales, returns, and exchanges. Perform the daily balance of cash drawer as necessary.
- Complete cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Abide by and enforce all company policies and procedures, including those designed to minimize shrink.
- Adhere to and promote established safety procedures.
- Ensure the facilitation and accuracy/integrity of the Blue Dot program.
- Ensure that unforgivable items are in stock at all times.
- Directly supervise the Merchandise Operations Specialists. Lead and coach all store partners in providing great guest service and performing their assigned tasks with the objective of achieving budgeted sales.
- Ensure RTV and Hazardous Waste processed are managed per Petco policy.
- Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g., guest complaints, item requests, inadequate inventory levels).
- Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed.
- Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
- Ensure OSE standards are maintained throughout the store.
- Ensure that the store is opened and/or closed in accordance with established Policies and Procedures (P&Ps).
- Provide training and coaching in GUEST and product knowledge to store partners.
- In partnership with the Store Leader and/or Guest Experience Leader, ensure proper store scheduling is being maintained to ensure guest service during peak hours.
- Adhere to and promote established safety procedures.
- Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.
- Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 pounds and pull 2000 pounds utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose a risk of injury to customers, pets, and store partners.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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