Client Specialist

6 days ago


Minneapolis, Minnesota, United States Bridgewater Bank Full time
About the Role

We are seeking a highly skilled and customer-focused professional to join our Deposit Services team as a Client Specialist. In this role, you will serve as the primary point of contact for clients, providing exceptional service and support while processing transactions and resolving issues in a timely and professional manner.

Key Responsibilities
  • Transaction Processing: Accurately process routine financial transactions, including check cashing, deposits, withdrawals, transfers, and loan payments, while maintaining a high level of accuracy and attention to detail.
  • Client Service: Greet all clients, answer phone calls, and respond to client inquiries in a prompt and professional manner, ensuring a positive client experience.
  • Identity Verification: Ensure that client identity verification procedures are followed for each client request, maintaining the highest level of security and compliance.
  • Inventory Management: Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with established procedures.
  • Documentation: Ensure that all required documentation is completed for all transactions, maintaining accurate and up-to-date records.
  • Suspicious Activity Reporting: Complete suspicious activity incidents and process client fraud requests in a timely manner, in conjunction with the Deposit Operations department.
  • Mail Processing: Sort, distribute, and process returned mail, ensuring that all client correspondence is handled efficiently and effectively.
  • Scanning and Data Entry: Assist with scanning of documentation into internal systems, such as Accu, and maintain accurate and up-to-date records.
  • Representing the Bank: Positively represent the bank in all interactions with clients, coworkers, and vendors, maintaining a professional and courteous demeanor at all times.
  • Adherence to Policies: Adhere to the bank's policies, procedures, security requirements, and government regulations, including (but not limited to) BSA.
  • Training and Development: Participate in ongoing training to enhance knowledge of banking and stay up-to-date on new and/or changes in regulations.
Requirements
  • Interpersonal and Communication Skills: Outstanding interpersonal and communication skills, with the ability to effectively interact with clients, coworkers, and vendors.
  • Customer Service Experience: Prior retail or customer service experience, with a proven track record of providing exceptional service and support.
  • Professional Demeanor: Professional, friendly demeanor, with a strong commitment to maintaining a positive and respectful work environment.
  • Technical Skills: Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, with the ability to learn and adapt to new systems and technologies.
  • Knowledge of Banking Systems: Knowledge of ITI and Integrated Teller systems, with the ability to effectively utilize these systems to process transactions and resolve issues.
  • Education: College degree preferred, with a strong emphasis on academic achievement and a commitment to ongoing learning and development.


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