Client Relations Specialist

2 months ago

Minneapolis, Minnesota, United States Deluxe Full time

Seize the opportunity to become part of a transformative organization. We are recognized as a leading employer in the industry.

Reasons to consider joining us:

  • Our accolades include being recognized as a "Great Place to Work Certified" and a top employer for diverse groups, including parents and veterans. At Deluxe, we understand that exceptional individuals contribute to an exceptional organization.
  • We prioritize our employees by offering standard benefits (401K, PTO, Medical, Dental) along with unique perks such as volunteer time off, paid parental leave, tuition assistance, and pet bereavement leave.
  • Our culture fosters retention, with 42% of our workforce having been with us for over a decade. Feedback from our team highlights the importance of our people, benefits, work-life balance, diversity, and collaborative environment.
  • We believe that our employees are the cornerstone of our success, which is why we offer employee stock grants, making every team member an owner at Deluxe.
  • Enjoy a hybrid work model that provides the flexibility to work remotely several days a week.

The Client Relations Specialist is tasked with overseeing program management and ensuring excellence in order fulfillment for our premier clients. This role is primarily responsible for the comprehensive management of new orders, reorders, and any modifications requested. The Specialist offers tailored solutions to clients, acting as a subject matter expert on our product offerings and technological solutions. Typically, this position involves managing relationships with one or more high-value, high-volume clients.

  • Accountable for all transactional activities related to the complete order process, including the processing of new orders, reorders, and guaranteeing accurate and timely delivery.
  • Possesses advanced knowledge of promotional products and solutions, providing expert consultation to clients to meet their needs and ensuring that proposed solutions align with client expectations and business objectives. Collaborates with Sales, Pricing, and Merchandising on non-standard proposals.
  • Communicates updates to clients regarding delivery status and addresses any delivery challenges as they arise, escalating issues to management when necessary.

Basic Qualifications:

Education and Experience: High School Diploma or GED with 4 years of experience, or a Technical Certification with 2 years of experience.

Preferred Qualifications:

Education: High School Diploma or GED.

Experience: 4 years in Customer Service, with a focus on client consulting.

Additional Basic Qualifications:

Must be at least 18 years of age.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries accordingly.

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