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Client Relationship Specialist

2 months ago

Minneapolis, Minnesota, United States Dexian Full time

Dexian is a prominent provider of staffing, IT, and workforce solutions with a global presence, employing over 12,000 individuals across 70 locations. Formed in 2023 through the merger of DISYS and Signature Consultants, Dexian stands as one of the largest IT staffing firms and the second largest minority-owned staffing company in the United States. By merging the strengths of its foundational companies, Dexian's platform effectively connects talent, technology, and organizations to deliver transformative results that empower all stakeholders to reach their aspirations.

Dexian's portfolio encompasses Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. For further information, please visit our website.

Dexian is an Equal Opportunity Employer committed to hiring qualified candidates without discrimination based on race, religion, gender, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Title: Client Relationship Specialist

Location: Remote

Job Overview:

The Client Relationship Specialist will be part of a relationship-driven service team, dedicated to providing exceptional support to our clients.

Key Responsibilities:

  • Engage with clients through various communication channels, ensuring their inquiries are addressed promptly.
  • Guide clients in navigating online platforms and utilizing Treasury Management products effectively.
  • Maintain a comprehensive understanding of banking systems and participate in ongoing training to enhance expertise.

Essential Skills:

  • 3-5 years of experience in financial services.
  • Knowledge of banking, particularly in treasury management or loan services.
  • Strong customer service abilities, both written and verbal.
  • Self-motivated with the capacity to prioritize tasks effectively.
  • Excellent problem-solving skills.

Basic Qualifications:

  • Associate degree or equivalent professional experience.
  • Three to five years of experience in the financial services sector.

Preferred Qualifications:

  • Exceptional verbal, written, and interpersonal communication skills.
  • Outstanding customer service and conflict resolution capabilities.
  • Proficient in Microsoft Office applications and familiar with department-specific systems.
  • Advanced knowledge of departmental and banking products and services.
  • Experience in technical support and digital capabilities within an IT environment.

The Client Relationship Specialist will also oversee the change management process, assessing the impact and risks of proposed changes, coordinating planning and implementation, and ensuring effective communication with stakeholders and teams across the organization.

Join us at Dexian, where your skills and dedication will contribute to a dynamic team focused on excellence in client service.