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Client Support Specialist

2 months ago

Minneapolis, Minnesota, United States Pinnacle Services Full time

Client Support Specialist - Pinnacle Services

Are you seeking a fulfilling career in a dynamic environment? Pinnacle Services is in search of dedicated, proactive individuals to enhance our Client Support team. We pride ourselves on fostering a culture that emphasizes person-centered approaches and professional development.

Pinnacle Services is a forward-thinking organization that is rapidly expanding its Client Support division. If you hold a bachelor's degree in social work or a related discipline and are either licensed in Social Work or pursuing licensure, this opportunity may be ideal for you. We provide a collaborative and enjoyable workplace that focuses on delivering exceptional services to our clients. Our clientele is primarily situated in the metropolitan areas, and we collaborate with various lead agencies.

Key Responsibilities:

As a Client Support Specialist at Pinnacle Services, you will have the chance to assist individuals on a combination of CADI and DD waivers. The individuals you support may experience developmental disabilities, persistent mental health challenges, substance use issues, physical disabilities, or age-related concerns.

Your responsibilities will include:

  • Evaluating the areas in which clients require support.
  • Coordinating and providing resources tailored to the needs of the individuals served.
  • Overseeing service delivery and collaborating with providers to ensure client needs are met.
  • Developing comprehensive service plans.
  • Participating in regular meetings with clients and their interdisciplinary teams.
  • Documenting client-related activities to generate billable units.

Compensation:

Non-LSW salary: $49,000 per year for a 40-hour work week.

LSW salary: $51,600 per year for a 40-hour work week.

Company Benefits:

  • Flexible work-from-home options available after initial training.
  • Comprehensive training program lasting up to 8 weeks.
  • Medical benefits for full-time employees.
  • Pet-friendly corporate environment.
  • Opportunities for professional advancement.
  • Employee recognition initiatives.
  • Paid time off.
  • Flexible scheduling options.
  • Collaborative team atmosphere.
  • MSSA membership and paid continuing education units.
  • Supervision for licensing.
  • Flex-time available after the initial training period.

Qualifications:

Essential Requirements:

  • A bachelor's degree from an accredited institution in social work, psychology, sociology, or a closely related field, or
  • A bachelor's degree in any field coupled with one year of experience in social work, case management, or care coordination within a social service agency.
  • At least one year of experience in the education or treatment of individuals with developmental disabilities or related conditions, or completion of a course focused on developmental disabilities.
  • A valid driver's license and a clean driving record as per Pinnacle Services policy. A vehicle with current insurance is also required.
  • Successful completion of local and/or state background checks.

Preferred Qualifications:

  • Possession of LSW or higher licensure from the Board of Social Work.

Pinnacle Services Inc. is committed to providing person-centered services to individuals with intellectual, developmental, or behavioral disabilities across various settings. We strive to deliver top-tier services through in-home care, assisted living, case management, and other supportive programs, setting high standards to distinguish ourselves in the industry.