Relationship Banking Officer

3 days ago


Owatonna, Minnesota, United States Profinium Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Relationship Banking Officer to join our team at Profinium Inc. As a key member of our banking team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities
  • Provide high-level customer service, including greeting walk-in customers and answering incoming calls in a friendly and professional manner.
  • Perform various banking functions, including cashing checks, taking deposits, withdrawals, and processing mortgage and consumer loan payments.
  • Assist clients with their current account needs, including checking, savings, certificates, and safety deposit boxes.
  • Ensure that assigned cash balances are kept secure at all times and maintain cash drawers within assigned limits.
  • Understand and comply with relevant laws and regulations, including the Bank Secrecy Act, privacy, and funds availability policy.
  • Recognize suspicious behavior and make decisions when to consult management on transactions.
Accountabilities
  • Successfully retain, expand, and attract clients to Profinium's products and services.
  • Assist clients with providing recommendations to meet their banking needs, including opening new accounts.
  • Recommend policy and procedure enhancements to better serve customers and coworkers.
  • Assist clients with credit card lending, ready reserves, and lending, including real estate lending.
  • Understand and effectively apply selling techniques to open, develop, and close sales.
  • Achieve personal goals set by you and your manager.
  • Achieve team partnership (referral) results based on annual targets communicated by your manager.
  • Assist in the successful achievement of goals set for the branch and bank as defined by the bank's annual organizational objectives.
  • Have a thorough understanding of current market trends and conditions.
  • Have a thorough understanding of the various products and services the bank offers and effectively communicate the value of those services and products to clients or introduce them to the appropriate expert.
Requirements
  • Customer-oriented with a focus on attention to detail.
  • Excellent oral and written communication skills.
  • Adaptable and able to work in a fast-paced environment.
  • Problem-solving skills with a focus on dependability and technology-driven solutions.
  • Sales skills with a focus on leadership and customer service.
  • High school degree or equivalent required.
  • 2-4 years of experience in a community bank and 5+ years of experience in a customer service environment.
  • Experience with banking systems required.
  • Strong knowledge of typical bank products and services.
  • Ability to meet the qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS).
  • High numerical aptitude and ability to maintain confidential information.
  • Ability to work in a typical office environment with computer skills and utilization of office equipment.

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