Member Solutions Specialist

1 month ago

Owatonna, United States HomeTown Credit Union Full time
Job DescriptionJob Description

MEMBER SOLUTIONS SPECIALIST

Department: Operations - Collections

Hours: Monday-Friday; 8:30am - 5:00pm

Location: 2400 West Bridge Street, Owatonna MN 55060


Who we are:

At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization.

For 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day.

What will you do:

Maintain an effective control of all delinquent loans and over-drawn share accounts to reduce credit union losses and safeguard our members' funds. Monitor collection accounts, determine, and proceed with the appropriate action to collect funds on those accounts. Assign and track uncollectible accounts to minimize losses.


  • Generate working reports of delinquent loan accounts, delinquent VISA accounts, and overdrawn share accounts. Monitor these reports and review them daily to determine any necessary action to be taken.
  • Initiate phone contact with members within 15 days of delinquency or send a personalized letter if phone contact cannot be made.
  • Handle incoming collection calls and members in collection at the office.
  • Analyze delinquencies and make satisfactory arrangements to accommodate the member.
  • Provide members with the necessary financial counseling; when satisfactory arrangements cannot be made, initiate vigorous collection action.
  • Repossess and liquidate delinquent member account collateral. Coordinate and liquidate collateral of deceased members and collateral that has been seized by law enforcement agencies.
  • Keep current on monitoring and responding to credit reporting disputes and notifications.
  • Assist members with cases of fraud, forgery, and identity theft. Ensure that all areas of operations are compliant with the FACTA Act. Work with other departments to ensure that proper documentation is completed. Work with Federal, State, and local authorities as needed.
  • Compile data, coordinate property inspections, analyze findings and make recommendations regarding the credit union's equitable position for real estate loan s in foreclosure.
  • Maintain a working knowledge of policies and procedures as they pertain to collections and make recommendations as needed to update policies, procedures and guidelines that protect the Credit Union and the member's best interest.
  • Oversee the property management on redeemed real estate.
  • Follow-up with members who are in default on their loan contract due to improper insurance coverage or an unperfected lien on the collateral securing the loan.
  • Process proper documentation to proceed with any necessary legal action on collection accounts.
  • Assign accounts considered uncollectible to an attorney or collection agency.
  • Recommend accounts to be charged off and monitor all previously charged off loans for recovery.
  • Process bond claims relating to collection.
  • Process the necessary paperwork for garnishment of wages or bank accounts.
  • Process bankruptcy notices including communication with bankruptcy attorneys.
  • Prepare and present month end reports of accounts over 60 days past due, loan recoveries, and a report of gain and loss on share accounts.
  • Meet with management regularly (at least monthly) to review progress on delinquent accounts.
  • Attend seminars, webinars, and round table meetings as a way of keeping current on changes in industry trends and innovative products and services.
  • Confidentiality is required.
  • Perform other duties as assigned.

What you have:

  • High school diploma or GED required.
  • One year's experience in collections or consumer lending is preferred.
  • One year's experience working in a Credit Union or Bank is required.
  • Excellent communication skills, including listening, writing and presentation.
  • Ability to get along with others in stressful, high-pressure situations while maintaining a business-like composure.
  • Ability to work in an environment that demands resourcefulness and flexibility.
  • Ability to comprehend written sentences and paragraphs in work related documents.
  • Detail orientated and ability to prioritize activities.
  • Strong decision-making skills.
  • Strong computer skills with proficiencies in Microsoft Office (Outlook, Word, Excel etc.)
  • Regular full-time attendance.

What we offer:

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Short and long-term disability insurance
  • 401(k) matching program
  • Tuition Reimbursement
  • Professional development assistance
  • Paid time off

Hometown Credit Union is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.


  • Member Support Specialist

    2 weeks ago

    Owatonna, Minnesota, United States HomeTown Credit Union Full time

    Job OverviewMEMBER SOLUTIONS SPECIALISTDepartment: Operations - CollectionsAbout Us:At HomeTown Credit Union, we are dedicated to positively impacting our employees, members, and the community by embodying our Core Values: Integrity, Commitment, Member Advocacy, Education, and Community. We promote active participation in career development, self-motivation,...

  • Collections Member Advocate

    2 weeks ago

    Owatonna, Minnesota, United States HomeTown Credit Union Full time

    Job OverviewMEMBER SOLUTIONS SPECIALISTDepartment: Operations - CollectionsAbout Us:At HomeTown Credit Union, we are dedicated to enhancing the lives of our employees, members, and the community by upholding our Core Values of Integrity, Commitment, Member Advocacy, Education, and Community. We foster a culture of employee engagement, encouraging...

  • Member Services Representative

    3 weeks ago

    Owatonna, Minnesota, United States HomeTown Credit Union Full time

    Job OverviewMEMBER SOLUTIONS SPECIALISTDepartment: Operations - CollectionsAbout Us:At HomeTown Credit Union, we are dedicated to making a positive impact on our employees, members, and the community by upholding our Core Values of Integrity, Commitment, Member Advocacy, Education, and Community. We foster an environment that encourages employee engagement,...

  • Assembly Specialist

    4 days ago

    Owatonna, Minnesota, United States Bosch Group Inc Full time

    Assembly and Packaging Specialist **Job Summary** As a key member of our team, you will be responsible for the set-up, assembly, and packaging of Bosch's Automotive Service Solutions products. This is a hands-on opportunity to work with a leader in the industry. **Key Responsibilities** * Ensure departmental goals related to equipment utilization and...

  • Flooring Installation Specialist

    1 week ago

    Owatonna, Minnesota, United States Rise Modular Full time

    About Rise ModularRise Modular, LLC is a leading provider of innovative, volumetric modular manufacturing solutions for the multi-family apartment, hospitality, student housing, and affordable housing sectors.Career Opportunity:The Flooring Installation Specialist will play a critical role in ensuring the successful installation of various types of flooring...

  • CT Technologist

    1 day ago

    Owatonna, Minnesota, United States PSG Global Solutions Careers Full time

    Job Title: CT TechnologistWe are seeking a skilled CT Technologist to join our team at PSG Global Solutions Careers. As a CT Technologist, you will play a critical role in performing diagnostic imaging procedures and assisting in the diagnosis of patient illness.Responsibilities:Perform CT diagnostic imaging procedures on patients of all ages, adhering to...

  • Security Specialist

    2 weeks ago

    Owatonna, Minnesota, United States Target Full time

    About TargetTarget is a leading retailer that offers a unique shopping experience to its guests. As a Security Specialist, you will play a critical role in ensuring the safety and security of our guests, team members, and assets.Job SummaryWe are seeking a highly motivated and detail-oriented Security Specialist to join our team. As a Security Specialist,...

  • Senior Sales Director for Individual Solutions

    2 weeks ago

    Owatonna, Minnesota, United States Securian Financial Group Full time

    About the RoleWe are seeking a highly skilled and experienced sales leader to join our team as a Director of Advanced Sales and Strategy. As a key member of our Individual Solutions team, you will be responsible for driving sales growth and developing strategic partnerships with financial professionals.Key ResponsibilitiesDevelop and Execute Sales Strategy:...

  • Drafting Specialist

    1 week ago

    Owatonna, Minnesota, United States RISE Modular Full time

    Rise Modular, LLC is a leading provider of full volumetric modular manufacturing solutions for the multi-family apartment, hospitality, student housing, and affordable housing sectors.Key Responsibilities:Review and analyze Design Integration Documents and related materials to create coordinated production drawings for factory useManage and maintain accurate...

  • Procurement Specialist

    3 weeks ago

    Owatonna, Minnesota, United States Buhler Group Full time

    Join Our Team as a Procurement SpecialistBuhler Group is excited to announce an opportunity for a full-time Procurement Specialist. This role is essential in enhancing our supply chain operations.Your Role:As a Procurement Specialist, you will play a crucial role in our supply chain management.Your key responsibilities will include:Negotiating contracts with...

  • Mobile Forklift Repair Specialist

    3 weeks ago

    Owatonna, Minnesota, United States Fairchild Equipment Full time

    Mobile Forklift Repair SpecialistJob Category: TechnicianJob Overview:As a Mobile Forklift Repair Specialist, you will be responsible for the maintenance and repair of electric, propane, CNG, and diesel lift trucks as well as various customer equipment. Candidates with a strong mechanical background are encouraged to apply, particularly those with experience...

  • Security Specialist

    4 days ago

    Owatonna, Minnesota, United States Target Full time

    About TargetAt Target, we're committed to creating an exceptional shopping experience for our guests. As a Security Specialist, you'll play a critical role in ensuring the safety and security of our team members and guests.Job SummaryWe're seeking a highly motivated and detail-oriented Security Specialist to join our team. In this role, you'll be responsible...

  • Target Security Specialist

    7 days ago

    Owatonna, United States Target Full time

    Target - 301 Park Dr [Asset Protection / Loss Prevention] As a Security Specialist at Target, you'll: Contribute to a team in the development of a secure work environment for all Target team members, temporary workers, vendors and visitors; Execute routines to identify and investigate theft; Help advance Assets Protection partnerships through professional...

  • Procurement Specialist

    1 week ago

    Owatonna, Minnesota, United States Bosch Ai Full time

    Job Summary:We are seeking a highly skilled Procurement Specialist to join our team at Bosch Automotive Service Solutions Inc. as a Project Buyer. In this role, you will play a crucial part in launching new projects for assigned product areas or customers, ensuring project purchasing tasks stay on track to meet customer demand and cost expectations.Key...

  • Quality Assurance Specialist

    3 weeks ago

    Owatonna, Minnesota, United States Life Fitness Full time

    Join Our Mission:At Life Fitness, we are dedicated to inspiring individuals to lead healthier lives through innovative fitness solutions. As a leader in the fitness industry, we have been at the forefront of designing and manufacturing state-of-the-art fitness equipment since 1977.Role Overview:We are seeking a Quality Assurance Specialist who will be...

  • Procurement Specialist

    2 days ago

    Owatonna, Minnesota, United States Buhler Group Full time

    About Buhler GroupBuhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Buhler equipment, and one billion people...

  • Cleaning Specialist

    1 week ago

    Owatonna, Minnesota, United States Kelly Services, Inc. Full time

    Job Summary:Kelly Services, Inc. is seeking a skilled Cleaning Specialist to join our team. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our facilities.Key Responsibilities:Conduct thorough cleaning and sanitizing of designated facility areas, including dusting, sweeping,...

  • Travel Nurse RN Long Term Care Specialist

    2 weeks ago

    Owatonna, Minnesota, United States Voca Full time

    Job Title: Travel Nurse RN Long Term Care SpecialistJob Summary:Voca is seeking a skilled Travel Nurse RN Long Term Care Specialist to join our team. As a Traveling Healthcare Professional, you will have the opportunity to gain new clinical skills, visit new locations, and meet experienced healthcare professionals.About Voca:Voca is a leading provider of...

  • Snow Sidewalk Specialist

    3 weeks ago

    Owatonna, United States From The Ground Up Full time

    Job DescriptionJob DescriptionSalary: $23 to $30 per hourSnow Sidewalk SpecialistAs a Sidewalk Crew Specialist you will be responsible for performing all tasks related to snow removal, including operating sidewalk snow removal machines, snow blowers, snow shovels and other small equipment. We will provide safety vests and shovels. Candidates for this...

  • Assembly Specialist

    6 days ago

    Owatonna, Minnesota, United States Bosch Group Inc Full time

    **Job Summary**Bosch Group Inc. is seeking a skilled Assembly Specialist to join our team. As a key member of our production team, you will be responsible for assembling and testing high-quality products, ensuring they meet customer and design engineering specifications.**Key Responsibilities**• Assemble and test complex electronic devices, ensuring...