Help Desk Manager

4 weeks ago


Austin, Texas, United States GovCIO Full time

Job Summary

We are seeking a highly skilled Help Desk Manager to lead our IT help desk team. The successful candidate will be responsible for managing and coordinating complex IT projects, ensuring configuration management policies are established and followed, and providing exceptional customer service.

Key Responsibilities

  • Manage and lead the IT help desk team to ensure timely and effective resolution of technical issues.
  • Coordinate complex IT projects with multiple IT disciplines to ensure successful project delivery.
  • Develop and implement configuration management policies and procedures to ensure consistency and quality.
  • Provide exceptional customer service to internal and external customers.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience in IT project management, help desk management, or related field.
  • Excellent communication and leadership skills.

About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


  • Marketing Associate

    4 weeks ago


    Austin, Texas, United States UPLIFT Desk Full time

    Marketing Associate Job DescriptionAt UPLIFT Desk, we're passionate about creating innovative office solutions that inspire healthier, more productive lives. As a leader in the office furniture industry, we're always innovating and improving how we communicate our value and connect with our audience.We're seeking a motivated and versatile Marketing Associate...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Senior Data Analyst IT Help DeskJob Summary:We are seeking a highly skilled Senior Data Analyst IT Help Desk to join our team at the Texas Department of Aging & Disability Services. The successful candidate will be responsible for performing complex statistical analysis to support organizational needs and will be responsible for interpretation of...


  • Austin, Texas, United States High 5 Full time

    Job Title: Help Desk Support III Location: Maintains, analyzes, and troubleshoots computer systems, hardware, and peripherals. Documents and maintains hardware and software systems. Supports and maintains user account information, including rights, security, and systems groups. May require a Bachelor's degree and 8+ years of experience in the field or a...

  • Help Desk Specialist

    1 month ago


    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Desk Representative to join our team at the University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for all interactions.Key...


  • Austin, Texas, United States SONAR Full time

    At Sonar, we're looking for an exceptional leader to fill the role of Lead Deal Desk Operations Manager. This is an exciting opportunity to join our team and be part of our mission to provide solutions that deliver Clean Code. As a seasoned professional with a proven track record in Deal Desk / Sales Operations roles, you will be responsible for empowering a...


  • Austin, Texas, United States Gold's Gym Full time

    Front Desk Team Member Job SummaryThe Front Desk Team Member will be the first point of contact for members, guests, and staff at Gold's Gym. This role requires excellent customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide a warm and welcoming atmosphere for members and...


  • Austin, Texas, United States Dave & Buster Full time

    Job Description:Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Front Desk Representative, you will have the opportunity to serve hundreds of guests with flexible schedules that can accommodate school or other jobs. Our team is awesome, and we're looking for someone who shares our enthusiasm and passion for...


  • Austin, Texas, United States Airtable Full time

    Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. Over 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.The Sales Operations team is seeking a highly skilled Senior Manager of Deal Desk Operations to support a high-growth,...


  • Austin, Texas, United States La Quinta Austin - Mopac North at The Domain Full time

    Job Title: Front Desk AgentLa Quinta Austin - Mopac North at The Domain is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to guests, ensuring a seamless and enjoyable stay. This role requires a strong ability to multitask, prioritize tasks, and...


  • Austin, Texas, United States Fairfield Inn Austin South Full time

    Job SummaryAs a Front Desk Agent at Fairfield Inn Austin South, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...


  • Austin, Texas, United States FLASH Inc Full time

    About the Role:We are seeking a skilled Service Desk Specialist to join our team at Flash Inc. As a Service Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and escalating cases to senior resources when necessary.Key Responsibilities:Answer customer phone calls and emails, providing...


  • Austin, Texas, United States Foundation Communities Inc Full time

    Job Title: Overnight Front Desk ManagerFoundation Communities Inc is seeking a highly skilled and experienced Overnight Front Desk Manager to join our team. The successful candidate will be responsible for supervising a team of Front Desk Clerks and administrative tasks to support the entire Front Desk Clerk Team throughout all Single Resident Occupancy...

  • Front Desk Supervisor

    4 weeks ago


    Austin, Texas, United States Omni Hotels Full time

    Job Summary:Omni Hotels & Resorts is seeking a skilled Front Desk Supervisor to join our team at the beautiful Barton Creek Resort & Spa. As a Front Desk Supervisor, you will be responsible for ensuring a seamless guest experience by providing exceptional customer service, managing front desk operations, and leading a team of associates.Key...

  • Front Desk Ambassador

    4 weeks ago


    Austin, Texas, United States Sandpiper Property Management Full time

    Job Summary:The Guest Services Ambassador is responsible for ensuring a positive guest experience at our hotel. This role involves working front desk shifts, administering the front desk to standard, and assisting the General Manager and On-Site Manager with the efficient operation of the property.Key Responsibilities:Meet with guests regularly to determine...

  • Front Desk Associate

    4 weeks ago


    Austin, Texas, United States Volunteers of America-Texas Full time

    About the Role:We are seeking a Front Desk Associate to join our team at VOA - Texas. As a Front Desk Associate, you will provide a friendly, supportive presence and connection for tenants, visitors, and service personnel while monitoring the building for problems and safety concerns.Key Responsibilities:Provides a welcoming, friendly but observant and...


  • Austin, Texas, United States La Quinta Austin - Mopac North at The Domain Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Austin - Mopac North at The Domain. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Tennis Desk Attendant

    4 weeks ago


    Austin, Texas, United States Omni Hotels Full time

    Job Title: Tennis Desk AttendantJob Summary: We are seeking a highly motivated and customer-focused Tennis Desk Attendant to join our team at the beautiful Barton Creek Country Club. As a Tennis Desk Attendant, you will be responsible for providing exceptional service to our resort guests and members who utilize the Tennis Center...

  • Front Desk Associate

    1 month ago


    Austin, Texas, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood HotelWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Heywood Hotel in Austin. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the overall...

  • Front Desk Associate

    4 weeks ago


    Austin, Texas, United States Lake Travis Independent Living Full time

    Job DescriptionWe are seeking a highly motivated and organized Front Desk Associate to join our team at Lake Travis Independent Living. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and their families.Main Responsibilities:Greet and direct visitors to the front desk in a friendly and...


  • Austin, Texas, United States University of Texas at Austin Full time

    PCL Desk Evening and Weekend Supervisor Job SummaryThe University of Texas at Austin Libraries is seeking a highly skilled and experienced PCL Desk Evening and Weekend Supervisor to lead a team of student workers at the Perry-Castaneda Library (PCL) during evenings and weekends. As a key member of the Libraries' team, the successful candidate will provide...