Front Desk Team Member

4 weeks ago

Austin, Texas, United States Gold's Gym Full time

Front Desk Team Member Job Summary

The Front Desk Team Member will be the first point of contact for members, guests, and staff at Gold's Gym. This role requires excellent customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide a warm and welcoming atmosphere for members and guests.
  • Check members into the gym using proper procedures.
  • Monitor check-ins to identify delinquent accounts and notify management.
  • Register guests into the gym using proper registration procedures.
  • Direct members and guests to the appropriate personal trainer or service.
  • Answer phone calls and take messages as needed.
  • Respond to member requests, inquiries, and concerns in a timely and professional manner.
  • Maintain a neat and organized appearance, including wearing proper uniform attire with a nametag.
  • Distribute keys, towels, and other materials as needed.
  • Process retail and concession sales.
  • Help maintain a fully stocked cooler and retail inventory.
  • Attend staff meetings as directed.
  • Clean and maintain the front desk area according to company standards.
  • Log maintenance concerns and report any safety issues.
  • Notify management of any gym or member incidents that require incident reports.
  • Work scheduled hours and adhere to company attendance policies.

Requirements:

  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Organized and structured with a passion for fitness.
  • Good communication skills, both verbal and written.
  • Understanding of basic cash processing procedures.
  • Ability to proficiently use POS and CRM systems.
  • Ability to multitask and work in a fast-paced environment.
  • Must be able to work a flexible schedule, including holidays and weekends.
  • Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time.

Why Work at Gold's Gym?

Gold's Gym is a dynamic and supportive work environment that values its employees. As a Front Desk Team Member, you will have the opportunity to work with a diverse group of people, develop your customer service skills, and contribute to the success of our gym.

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