Senior Data Analyst IT Help Desk

4 weeks ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Senior Data Analyst IT Help Desk

Job Summary:

We are seeking a highly skilled Senior Data Analyst IT Help Desk to join our team at the Texas Department of Aging & Disability Services. The successful candidate will be responsible for performing complex statistical analysis to support organizational needs and will be responsible for interpretation of various data used by HHSC for planning, evaluation and performance assessment of the IT Customer Service Desk.

Key Responsibilities:

- Performs advanced and/or supervisory (senior-level) computer systems analysis work.
- Oversees studies and the preparations of reports that include study findings, recommendations, and instruction for proposed system implementations.
- Develops and implements strategic planning actions and policy decisions and makes recommendations concerning the direction of the agency's efforts.
- Must be able to collect, process, and analyze large amounts of data to help the organization make informed decisions.

Requirements:

- Ability to analyze systems and procedures.
- Ability to write and revise standards and procedures.
- Experience extracting data using CISCO telephony tools, various help desk ticketing systems, such as ITSM (BMC Helix (formally Remedy OnDemand)), and other related reporting and analytic tools.

Working Conditions:

- Ability to adjust hours when required to support help desk operations between the hours of 7:00 a.m. to 8:00p.m.
- May be required to work a later or early shift depending on business needs.

Knowledge Skills Abilities:

- Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to work with a dynamic team.
- Professional development opportunities.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about data analysis, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity:

The Texas Department of Aging & Disability Services is an equal employment opportunity employer and welcomes applications from diverse candidates.

Contact Information:

For more information about this position, please contact us at [insert contact information].
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