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Senior Manager of Deal Desk Operations

4 weeks ago

Austin, Texas, United States Airtable Full time

Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. Over 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

The Sales Operations team is seeking a highly skilled Senior Manager of Deal Desk Operations to support a high-growth, fast-paced Sales and Customer Success organization. In this role, you will review non-standard terms within Enterprise contracts and partner with Sales to structure and approve contracts that mutually benefit Airtable and its customers.

This role operates at a critical functional intersection of sales operations, finance, and sales management. You will work with executive leaders in the company to ensure that all deals align with corporate strategies and guidelines. The ideal candidate will have a strong understanding of finance, legal, and accounting principles, as well as excellent problem-solving and communication skills.

Key Responsibilities:

  • Serve as a trusted advisor to the Sales team on deal policies, including pricing, contract terms, product configurations, and compliance requirements.
  • Quarterback non-standard deals through the contracting cycle and internal approval processes in collaboration with cross-functional teams.
  • Strategically consult with AEs at the deal proposal stage and translate to customized Order Forms for complex scenarios.
  • Monitor the Deal Desk queue for AE deal requests and ensure requests are addressed thoughtfully and with urgency.
  • Identify gaps and propose solutions or improvements to policies, processes, and systems in support of compliance during the contracting process.

Requirements:

  • At least 10 years of work experience, with at least 7 years of Enterprise Software industry experience in a Deal Desk, Finance, or Sales Operations role.
  • Aptitude for problem-solving, providing an empathetic perspective, and educating others.
  • Enthusiastic roll-up-your-sleeves mentality and excellent collaboration skills.
  • Ability to work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
  • Strong analytical skills and experience with profitability analysis and pricing strategy.
  • Experience with Salesforce and financial modeling in Excel.

Airtable is an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by applicable federal and state laws, regulations, and ordinances.