Service Desk Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled Service Desk Specialist to join our team at Flash Inc. As a Service Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and escalating cases to senior resources when necessary.
Key Responsibilities:
- Answer customer phone calls and emails, providing technical support and troubleshooting assistance
- Accurately document and record customer calls and events in our ticketing system
- Work escalations, either assigned directly or from queue priority
- Advanced troubleshooting and bug investigation, with JIRA write-up and tracking
- Answer questions in Slack, both DM and in channels
- Backlog/ticket cleanup, closing old waiting on* tickets and follow-up on open dispatches
Requirements:
- Prior help desk or call center experience required
- Experience with troubleshooting methodologies and quality testing
- Experience in support ticketing software, JIRA and Freshdesk preferred
- Working knowledge of LAN/WAN networks
- Strong and detailed documentation skills
- Exceptional communication and soft skills
- Efficient time management skills
- Strength in decision making
- Desire to help others
- Ability to work diligently and utilize problem-solving to fix issues and ensure functionality
- Ability to read, write, speak, and understand the English language in a business environment
- Comfortable with working autonomously and self-motivating
- Reliability, accountability, responsibility, and a team player
Qualifications:
- At least 2+ years of client-facing technical support experience
- High school diploma or equivalent
What We Offer:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
Flash Inc. is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
-
Service Desk Support Specialist
1 month ago
Austin, Texas, United States Sigma Information Group Inc Full timeJob SummaryAs a Service Desk Technician at Sigma Information Group Inc, you will play a critical role in supporting our consulting teams by providing first-line technical support to clients. This includes troubleshooting and resolving Tier 1 issues, such as password resets, email access problems, and device issues.Key ResponsibilitiesProvide prompt and...
-
Inside Sales Representative
4 weeks ago
Austin, Texas, United States UPLIFT Desk Full timeJob SummaryWe are seeking a highly skilled Inside Sales Representative to join our team at UPLIFT Desk. As an Inside Sales Representative, you will be responsible for guiding customers through the furniture selection process, solving their challenges, and ensuring a seamless experience from first contact to post-sale support.Key Responsibilities:Respond to...
-
IT Support Specialist
4 weeks ago
Austin, Texas, United States CyberTec Full timeJob Summary:As a skilled IT Support Specialist at CyberTec, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on assisting with installs, maintaining, and providing technical support for users. You will also perform hardware, software, and applications support and preventative maintenance....
-
Marketing Associate
4 weeks ago
Austin, Texas, United States UPLIFT Desk Full timeMarketing Associate Job DescriptionAt UPLIFT Desk, we're passionate about creating innovative office solutions that inspire healthier, more productive lives. As a leader in the office furniture industry, we're always innovating and improving how we communicate our value and connect with our audience.We're seeking a motivated and versatile Marketing Associate...
-
Product Support Specialist
4 weeks ago
Austin, Texas, United States RIT Solutions, Inc. Full timeI. Job SummaryRIT Solutions, Inc. is seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.II. Key Responsibilities Provide technical support to clients via phone, email, and chat Troubleshoot complex technical...
-
Systems Support Specialist III
4 weeks ago
Austin, Texas, United States Health & Human Services Comm Full timeJob Description:The Systems Support Specialist III role at Health & Human Services Comm involves providing technical support for software installations, troubleshooting complex hardware, software, and network performance problems. This position requires strong communication skills to interact with customers, both internally and externally, to provide...
-
Cloud Support Specialist
4 weeks ago
Austin, Texas, United States SHI International Full timeJob Summary:The Cloud Support Specialist will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution.They will be committed to developing and improving overall service desk functions.The Product & MSP Service Desk Team is...
-
Service Desk Analyst
4 weeks ago
Austin, Texas, United States TEKsystems Full timeJob DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring that our clients receive exceptional service.Key Responsibilities:Provide technical support to clients via...
-
Technical Support Specialist
4 weeks ago
Austin, Texas, United States TEKsystems Full timeWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our help desk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide technical support for Windows 10/11, Office 365, and other enterprise applicationsWork with ticketing systems to resolve...
-
IT Support Specialist
4 weeks ago
Austin, Texas, United States TransForce Full timeJob SummaryThe IT Support Specialist will provide exceptional technical support to Athletics staff, student-athletes, and visitors. This role will coordinate activities with related IT staff and department users to ensure seamless IT operations.Key ResponsibilitiesRespond to and resolve inquiries and requests for assistance with IT equipment, including...
-
Help Desk Support Specialist III
1 month ago
Austin, Texas, United States High 5 Full timeJob Title: Help Desk Support III Location: Maintains, analyzes, and troubleshoots computer systems, hardware, and peripherals. Documents and maintains hardware and software systems. Supports and maintains user account information, including rights, security, and systems groups. May require a Bachelor's degree and 8+ years of experience in the field or a...
-
IT Service Desk Team Lead
4 weeks ago
Austin, Texas, United States Hanger, Inc. Full timeJob DescriptionJob Title: IT Service Desk Team LeadCompany: Hanger, Inc.Job Summary:We are seeking an experienced IT Service Desk Team Lead to join our team at Hanger, Inc. The successful candidate will be responsible for leading our first-line IT Service Desk team, ensuring customer service is our top priority.Key Responsibilities:Select, develop, and...
-
Desktop Support Specialist
4 weeks ago
Austin, Texas, United States Omni Inclusive Full timeJob Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at Omni Inclusive. As an Onsite Technical Support Technician, you will be responsible for providing top-notch technical assistance to our end-users, ensuring seamless support and minimizing downtime.Key Responsibilities:Install and configure desktops, laptops, mobile...
-
IT Service Desk Team Lead
4 weeks ago
Austin, Texas, United States Hanger Full timeJob Title: IT Service Desk Team LeadJob Summary:The IT Service Desk Team Lead is responsible for leading our first-line IT Service Desk team, ensuring customer service is our top priority. The supervisor selects, develops, and evaluates staff to meet business objectives, implements support plans based on business and IT priorities, and consistently monitors...
-
Front Desk/Check-In Associate
4 weeks ago
Austin, Texas, United States Growth Ortho Full timeWe are seeking a highly organized and detail-oriented Front Desk/Check-In Associate to join our team at Orthopaedic Specialists of Austin, part of the Growth Ortho umbrella. As a Front Desk Assistant, you will be responsible for coordinating daily activities of our facility to ensure smooth operations.Key responsibilities include:Coordinating daily...
-
Administrative Support Specialist
1 month ago
Austin, Texas, United States OFFICE OF COURT ADMINISTRATION Full timeJob SummaryThe Office of Court Administration is seeking a highly skilled Administrative Support Specialist to join our team. As a key member of our Human Resources department, you will be responsible for providing exceptional administrative support to our staff and stakeholders.Key ResponsibilitiesProvide administrative support to the HR Director and other...
-
Senior Desktop Support Specialist
4 weeks ago
Austin, Texas, United States University of Texas at Austin Full timeJob Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at the University of Texas at Austin. As a Desktop Support Specialist, you will be responsible for providing technical support for desktop systems, including hardware and software troubleshooting, installation, and maintenance.Key Responsibilities:Provide technical...
-
3D Visualization Artist
4 weeks ago
Austin, Texas, United States UPLIFT Desk Full timeJob SummaryWe are seeking a skilled 3D Visualization Artist to join our team at UPLIFT Desk. As a key member of our content creation team, you will be responsible for producing high-quality visual content that showcases our products in a compelling and realistic way.Your primary task will be to create product renders that accurately represent our products in...
-
Technical Support Specialist III
4 weeks ago
Austin, Texas, United States Health & Human Services Comm Full timeJob Description:The Systems Support Specialist III duties include software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. Duties may be accomplished via telephone support calls or email communication. Maintain technical expertise on hardware, software, telephony, network configurations, or peripherals...
-
Senior Technical Support Specialist
4 weeks ago
Austin, Texas, United States The University of Texas at Austin Full timeJob Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will be responsible for providing technical support and solutions to our end-users within University Housing and Dining.Key...