Help Desk Specialist

1 month ago


Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Desk Representative to join our team at the University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Resolve technical issues and escalate complex problems to senior support staff as needed.
  • Collaborate with internal teams to ensure accurate issue interpretation and routing for solutions.
  • Maintain accurate and detailed records of customer interactions, including resolutions and follow-up actions.
  • Participate in ongoing training and development to enhance technical skills and knowledge.
  • Offer guidance and support to colleagues, part-time students, and hourly employees as needed.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technical tools and software.
  • Ability to work effectively in a team environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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