Help Desk Specialist
1 month ago
We are seeking a highly skilled and customer-focused Service Desk Representative to join our team at the University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for all interactions.
Key Responsibilities- Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
- Resolve technical issues and escalate complex problems to senior support staff as needed.
- Collaborate with internal teams to ensure accurate issue interpretation and routing for solutions.
- Maintain accurate and detailed records of customer interactions, including resolutions and follow-up actions.
- Participate in ongoing training and development to enhance technical skills and knowledge.
- Offer guidance and support to colleagues, part-time students, and hourly employees as needed.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong problem-solving and analytical skills.
- Proficiency in using technical tools and software.
- Ability to work effectively in a team environment.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Help Desk Manager
4 weeks ago
Austin, Texas, United States GovCIO Full timeJob SummaryWe are seeking a highly skilled Help Desk Manager to lead our IT help desk team. The successful candidate will be responsible for managing and coordinating complex IT projects, ensuring configuration management policies are established and followed, and providing exceptional customer service.Key ResponsibilitiesManage and lead the IT help desk...
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Help Desk Support Specialist III
1 month ago
Austin, Texas, United States High 5 Full timeJob Title: Help Desk Support III Location: Maintains, analyzes, and troubleshoots computer systems, hardware, and peripherals. Documents and maintains hardware and software systems. Supports and maintains user account information, including rights, security, and systems groups. May require a Bachelor's degree and 8+ years of experience in the field or a...
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Senior Data Analyst IT Help Desk
4 weeks ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Title: Senior Data Analyst IT Help DeskJob Summary:We are seeking a highly skilled Senior Data Analyst IT Help Desk to join our team at the Texas Department of Aging & Disability Services. The successful candidate will be responsible for performing complex statistical analysis to support organizational needs and will be responsible for interpretation of...
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Marketing Associate
4 weeks ago
Austin, Texas, United States UPLIFT Desk Full timeMarketing Associate Job DescriptionAt UPLIFT Desk, we're passionate about creating innovative office solutions that inspire healthier, more productive lives. As a leader in the office furniture industry, we're always innovating and improving how we communicate our value and connect with our audience.We're seeking a motivated and versatile Marketing Associate...
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Service Desk Support Specialist
4 weeks ago
Austin, Texas, United States FLASH Inc Full timeAbout the Role:We are seeking a skilled Service Desk Specialist to join our team at Flash Inc. As a Service Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and escalating cases to senior resources when necessary.Key Responsibilities:Answer customer phone calls and emails, providing...
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Front Desk/Check-In Associate
4 weeks ago
Austin, Texas, United States Growth Ortho Full timeWe are seeking a highly organized and detail-oriented Front Desk/Check-In Associate to join our team at Orthopaedic Specialists of Austin, part of the Growth Ortho umbrella. As a Front Desk Assistant, you will be responsible for coordinating daily activities of our facility to ensure smooth operations.Key responsibilities include:Coordinating daily...
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Surgical Coordinator
4 weeks ago
Austin, Texas, United States Pain Specialist of America LLC Full timePain Specialists of America LLC is seeking a highly skilled Surgery Coordinator to join our team. As a key member of our clinical operations team, you will be responsible for scheduling all surgical procedures for our clinic.Key Responsibilities:Confirm all appointments and out-of-pocket expenses due at time of serviceVerify patient medications, including...
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Systems Support Specialist III
4 weeks ago
Austin, Texas, United States Health & Human Services Comm Full timeJob Description:The Systems Support Specialist III role at Health & Human Services Comm involves providing technical support for software installations, troubleshooting complex hardware, software, and network performance problems. This position requires strong communication skills to interact with customers, both internally and externally, to provide...
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Front Desk Associate
4 weeks ago
Austin, Texas, United States Lake Travis Independent Living Full timeJob DescriptionWe are seeking a highly motivated and organized Front Desk Associate to join our team at Lake Travis Independent Living. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and their families.Main Responsibilities:Greet and direct visitors to the front desk in a friendly and...
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Career Opportunities in Sales
4 weeks ago
Austin, Texas, United States Term Life Specialist Full timeJob OverviewAt Term Life Specialist, we're dedicated to empowering professionals to achieve financial freedom. Our mission is to provide the tools, resources, and support necessary for individuals to reach their financial goals while living a life filled with purpose, passion, and fulfillment.The RoleThis is an excellent opportunity for individuals new to...
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Product Support Specialist
4 weeks ago
Austin, Texas, United States RIT Solutions, Inc. Full timeI. Job SummaryRIT Solutions, Inc. is seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.II. Key Responsibilities Provide technical support to clients via phone, email, and chat Troubleshoot complex technical...
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Service Desk Analyst
4 weeks ago
Austin, Texas, United States TEKsystems Full timeJob DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring that our clients receive exceptional service.Key Responsibilities:Provide technical support to clients via...
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Front Desk Team Member
4 weeks ago
Austin, Texas, United States Gold's Gym Full timeFront Desk Team Member Job SummaryThe Front Desk Team Member will be the first point of contact for members, guests, and staff at Gold's Gym. This role requires excellent customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide a warm and welcoming atmosphere for members and...
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Front Desk Representative
4 weeks ago
Austin, Texas, United States Dave & Buster Full timeJob Description:Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Front Desk Representative, you will have the opportunity to serve hundreds of guests with flexible schedules that can accommodate school or other jobs. Our team is awesome, and we're looking for someone who shares our enthusiasm and passion for...
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Cloud Support Specialist
4 weeks ago
Austin, Texas, United States SHI International Full timeJob Summary:The Cloud Support Specialist will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution.They will be committed to developing and improving overall service desk functions.The Product & MSP Service Desk Team is...
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Technical Support Specialist
4 weeks ago
Austin, Texas, United States TEKsystems Full timeWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our help desk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide technical support for Windows 10/11, Office 365, and other enterprise applicationsWork with ticketing systems to resolve...
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Front Desk Associate
4 weeks ago
Austin, Texas, United States Volunteers of America-Texas Full timeAbout the Role:We are seeking a Front Desk Associate to join our team at VOA - Texas. As a Front Desk Associate, you will provide a friendly, supportive presence and connection for tenants, visitors, and service personnel while monitoring the building for problems and safety concerns.Key Responsibilities:Provides a welcoming, friendly but observant and...
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Service Desk Support Specialist
1 month ago
Austin, Texas, United States Sigma Information Group Inc Full timeJob SummaryAs a Service Desk Technician at Sigma Information Group Inc, you will play a critical role in supporting our consulting teams by providing first-line technical support to clients. This includes troubleshooting and resolving Tier 1 issues, such as password resets, email access problems, and device issues.Key ResponsibilitiesProvide prompt and...
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License and Permit Specialist I
4 weeks ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: We are seeking a highly organized and detail-oriented License and Permit Specialist I to join our team at the Texas Department of Aging & Disability Services. As a key member of our Environmental and Sanitation Licensing Branch, you will perform administrative support and licensing processing work related to the certifying, licensing,...
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Pharmacy Technician Specialist
4 weeks ago
Austin, Texas, United States HELP-Hire Healthcare Full timeJob DescriptionAt HELP-Hire Healthcare, we are seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and safety of medication preparation and dispensing.Key Responsibilities:Assist pharmacists in verifying patient information and medication orders.Prepare and package...