Enterprise Account Manager

3 weeks ago

New York, New York, United States Revivn Full time
About the Role

We are seeking a highly motivated Enterprise Account Manager to join our team at Revivn. As an Enterprise Account Manager, you will be responsible for cultivating and maintaining relationships with our clients, with a focus on successful onboarding, client expansion, and efficient management of our customer success programs.

Key Responsibilities:

  • Collaborate with the revenue team to achieve quarterly sales and account manager objectives, supporting strategy development and workflow enhancement
  • Oversee post-sale processes to ensure smooth execution
  • Serve as the primary point of contact for customers regarding product functionality and use-case scenarios, offering technical training and recommendations
  • Cultivate and strengthen relationships with existing clients
  • Drive innovation, implement best practices, and lead process improvement initiatives
  • Establish and streamline processes across teams to deliver a consistent customer experience
  • Proactively engage with clients to maintain ongoing business relationships
  • Strategize and implement automation, workflows, and sustainable operational strategies to facilitate long-term growth
  • Generate and present reports and performance benchmarks, aligning with key performance indicators (KPIs)

Requirements:

  • A creative problem-solver with a good business sense, able to break down complex situations and come up with smart solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Direct experience in upselling complex managed software or usage-based models which required highly consultative sales processes
  • Highly motivated, with impeccable work ethic who is willing to invest the time and do the work to exceed goals
  • Comfortable with uncertainty and can thrive in a tight-knit, independent team without needing much guidance
  • An entrepreneurial attitude to take on tasks that support our clients' success

About You:

  • 3+ years of customer or partner-facing experience, preference for B2B experience
  • Highly competitive- hates to lose more than loves to win
  • Verifiable sales success working at a start-up and/or growth stage companies
  • Prior experience successfully managing external partners
  • Ability to interface with executives easily
  • Exceptional problem-framing, problem-solving, and project management skills
  • Detail-oriented with excellent multitasking skills, capable of thriving in a fast-paced environment.
  • Possess a proactive 'can-do' mentality

What We Offer:

  • A competitive salary range of $120,000 - $170,000 OTE including bonuses or commissions
  • Comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application. We look forward to hearing from you

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