Customer Service Associate at Front Counter
2 weeks ago
**Job Title: Customer Service Associate at Front Counter**
**Company: D&M Traffic Services**
**Location: Santa Clara, CA**
**Job Type: Full-Time, Entry Level**
**About D&M Traffic Services:**
D&M Traffic Services is a premier provider of traffic management solutions, committed to ensuring the safety and effectiveness of construction sites, events, and roadwork initiatives. Our dedication to excellence and innovation drives us to deliver outstanding traffic control services to our clients.
**Position Overview:**
We are looking for an enthusiastic and customer-oriented individual to join our team as a Customer Service Associate at the Front Counter. In this entry-level role, the selected candidate will be instrumental in delivering exceptional service to our clients, managing inquiries, processing orders, and contributing to the overall success of our sales operations.
**Key Responsibilities:**
1. **Customer Interaction:**
Welcome customers in a courteous and professional manner at the front counter.
Assist customers with inquiries regarding products, pricing, and availability.
Provide detailed information about our array of traffic control products and services.
2. **Order Management:**
Efficiently process customer orders, ensuring prompt and accurate fulfillment.
Collaborate with the warehouse team to oversee inventory levels and product availability.
Maintain comprehensive records of customer interactions, inquiries, and transactions.
3. **Product Expertise:**
Acquire a solid understanding of our product offerings and remain informed about industry developments.
Effectively convey product features and advantages to customers.
Work with the sales team to promote special deals and encourage additional product sales.
4. **Team Collaboration:**
Partner closely with the sales and warehouse teams to guarantee a seamless customer experience.
Relay customer feedback and concerns to relevant departments for ongoing improvement.
5. **Administrative Duties:**
Perform general administrative tasks, including filing, data entry, and maintaining organized records.
Assist in keeping the front counter area clean and orderly.
**Qualifications:**
Prior experience in a warehouse, construction, or sales setting is preferred.
Ability to lift and carry up to 50 lbs, as some responsibilities may involve handling heavy materials.
Excellent communication and interpersonal abilities.
Strong attention to detail and accuracy in order management.
Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Basic computer skills and proficiency in MS Office applications.
**Benefits:**
Competitive salary
Health insurance
Retirement savings plan
Opportunities for career advancement
If you are a dynamic and customer-focused individual with a passion for providing excellent service, we encourage you to consider this exciting entry-level opportunity at D&M Traffic Services.
D&M Traffic Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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