Customer Service Retail Associate

2 weeks ago


Santa Clara, California, United States CVS Corporation Full time

Job Title: Retail Store Associate

Category: Cashier

Job Overview:

The Retail Store Associate is an integral part of the CVS Health family, contributing to the transformation of healthcare for individuals and communities. Your skills and dedication can help us support each person's unique healthcare journey.

Key Responsibilities:

  1. Deliver exceptional customer service by understanding and anticipating customer needs, showing empathy in all interactions, and proactively addressing potential service challenges.
  2. Engage customers with a friendly demeanor, maintaining eye contact and assisting them in locating products as necessary.
  3. Accurately execute cashier responsibilities, managing cash, checks, and credit card transactions while adhering to company protocols.
  4. Ensure the sales floor is well-maintained by restocking merchandise, processing vendor deliveries, updating pricing, and completing inventory tasks as directed.
  5. Assist with store opening and closing procedures as required.
  6. Support various departments, including photo and beauty, ensuring they are fully stocked and operational, while staying informed about all services and tools.
  7. Collaborate with pharmacy staff as needed, including taking on regular shifts in the pharmacy to foster growth and career advancement.
  8. Promote and advocate for new CVS services and loyalty initiatives that align with our mission of improving health outcomes.

Qualifications:

Must be at least 16 years of age.

Physical Requirements:

  • Ability to remain standing for extended periods.
  • Capability to lift and exert up to 35 lbs occasionally, and up to 10 lbs frequently.
  • Close visual acuity for tasks such as reading and inspecting small details.

COVID-19 Policy:

CVS Health requires all employees to be fully vaccinated against COVID-19, with exceptions for approved accommodations based on medical or religious reasons.

Preferred Experience:

Prior experience in a retail or customer service environment is advantageous.

Education:

A high school diploma or equivalent is preferred.

Company Overview:

At CVS Health, we are united by a common goal: enhancing the health of individuals. We are committed to innovating healthcare delivery to make it more accessible, affordable, and patient-centered. Our focus is on fostering a culture of diversity, inclusion, and belonging, and we are proud to be an equal opportunity employer.



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