Customer Service Representative

1 week ago


Santa Clara, California, United States European Wax Centers Full time

**Job Summary:**

We are seeking a highly skilled and detail-oriented Guest Service Associate to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

  • Provide personalized service to guests, addressing their needs and concerns in a professional and courteous manner.
  • Manage front desk operations, including scheduling appointments, handling customer inquiries, and resolving issues in a timely and efficient manner.
  • Work collaboratively with our waxing technicians and other team members to ensure a smooth and efficient workflow.
  • Maintain a clean and organized workspace, adhering to our high standards of cleanliness and sanitation.
  • Stay up-to-date on our products and services, making recommendations to guests as needed.

Requirements:

  • Positive, friendly, and personable attitude.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive hourly rate with opportunities for commission.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A discount on our retail products and services.
  • A fun and dynamic work environment with opportunities for career advancement.


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