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Guest Services Associate

2 months ago

Santa Clara, California, United States Qonten Full time

Position: Front Desk Agent

Company: Qonten

As a Front Desk Agent, you will play a crucial role in our hospitality team, ensuring a welcoming environment for all guests. Your responsibilities will include:

  • Managing a multi-line telephone system, efficiently directing calls and taking messages.
  • Greeting visitors at the front entrance, handling deliveries, and ensuring a warm welcome for all guests.
  • Exhibiting exceptional customer service skills while interacting with residents, family members, and staff.
  • Performing various clerical tasks, including document handling and communication management.

This role requires a proactive approach to anticipating guest needs and delivering outstanding service. You will be responsible for:

  • Maintaining the organization and cleanliness of the lobby and common areas.
  • Assisting guests during their arrival and departure, ensuring a seamless experience.
  • Answering inquiries and resolving issues related to reservations and services.

At Qonten, we value our employees and offer a range of benefits, including competitive compensation and opportunities for professional growth.

Join us in creating memorable experiences for our guests