Customer Service Associate

2 weeks ago


Santa Rosa, California, United States The Save Mart Companies Full time

Join Our Team

We are excited to announce an opening for the position of:

Customer Service Associate

The Customer Service Associate role is a fantastic entry-level opportunity within our Save Mart family, offering numerous avenues for growth and development in the grocery sector. Our associates are vital to the smooth operation of the front-end, delivering friendly, prompt, and effective service to our valued customers. Your mission as a Customer Service Associate is to foster a warm, inviting, and supportive shopping environment, cultivating loyal customers who return time and again.

Compensation: Competitive pay range available.

Qualifications:

  • No prior experience necessary.
  • Must be at least 16 years of age.
  • Ability to lift up to 40 pounds.
  • Must be able to walk, stand, reach, and bend continuously.
  • Work environment includes both indoor and outdoor settings with varying temperatures.
  • Proficient in reading, writing, and speaking English.
  • Exceptional customer service skills.
  • A strong team player with a willingness to learn, work diligently, and enjoy the process.
  • Flexible availability for various shifts, including evenings, weekends, and holidays.

Key Responsibilities:

  • Deliver an outstanding shopping experience by warmly greeting and engaging with each customer, offering assistance, and going above and beyond to ensure their needs are met.
  • Conduct regular store sweeps, focusing on the front-end and entrance areas to maintain a clean and safe environment for customers and colleagues.
  • Perform routine cleaning of registers and belts, empty trash receptacles, and ensure shelves are dusted and organized.
  • Gather shopping carts from the parking lot, ensuring a cart-free area throughout your shift.
  • Assist with price checks and returning items to their proper locations, prioritizing perishables.
  • Support clerks during busy periods by efficiently bagging groceries while safeguarding the quality of items.
  • Carry out additional duties as assigned.


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