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Customer Service Representative

2 months ago

Santa Clara, California, United States Home Depot Full time

Job Summary:

We are seeking a skilled and customer-focused Retail Sales Associate to join our team at Home Depot. As a key member of our front-end team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a safe and efficient shopping environment.

Key Responsibilities:

  • Process customer transactions accurately and efficiently
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Maintain a clean and organized store environment, including the checkout area and surrounding areas
  • Monitor and maintain the Self-Checkout area, ensuring that it is functioning properly and that customers are aware of its availability
  • Proactively seek product knowledge to provide customers with information and identify selling opportunities
  • Follow all policies and procedures to minimize shrink and ensure a safe shopping environment
  • Assist with training and coaching of new team members, as needed

Requirements:

  • 1+ year of retail sales experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system

What We Offer:

  • A competitive hourly rate of $21.50
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for career advancement and professional growth