Veterinary Client Relations Specialist
2 weeks ago
Veterinary Client Relations Specialist
Company: Bel-Rea Inc.
Position: Receptionist
Experience Required: 2 Years
Practice Type: Small Animal
Qualifications: Other
Job Overview:
Bel-Rea Inc. is seeking a dedicated and skilled Client Relations Specialist to enhance our exceptional team.
Compensation: Competitive hourly rate with potential bonuses for qualified candidates.
Role Summary:
The role of a Client Relations Specialist in the veterinary field is dynamic, fast-paced, and fulfilling. Candidates with outstanding organizational capabilities, excellent communication skills, and superior multitasking abilities will thrive in this position. We are open to training the right individual.
Key Responsibilities:
- Deliver warm and informative customer service both in-person and via phone.
- Assess patient needs and direct them to the appropriate personnel.
- Manage a multi-line phone system, addressing client inquiries, scheduling, and confirming appointments.
- Follow up with clients regarding any outstanding needs.
- Facilitate client check-in and check-out processes, including payment processing.
- Maintain cash control and perform end-of-day cash reconciliation.
- Create and manage digital patient records.
- Ensure the reception area is clean and welcoming.
- Assist with opening and closing procedures of the facility.
- Perform additional tasks as required by the team and organization.
Essential Skills:
- Experience in the veterinary industry is preferred but not mandatory.
- A minimum of two years of customer service experience is required.
- Proficiency in MS Office; familiarity with veterinary practice management software is a plus.
- Ability to handle multiple tasks while managing high call volumes.
- Exceptional verbal and written communication skills.
- Strong attention to detail.
- Comfortable working around various companion animals.
About Us:
Bel-Rea Inc. has been a trusted provider of veterinary care in our community for many years. We pride ourselves on offering a comprehensive benefits package, including health, dental, vision, life insurance, 401k, paid time off, and generous pet benefits.
If you are passionate about animals and committed to delivering outstanding customer service, we invite you to consider joining our team.
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