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Assistant Store Manager

2 months ago

Glendale, Arizona, United States 91st Ave Store (91st Ave & Northern) Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to lead the daily operations of our 91st Ave Store. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities
  • Leadership and Management
    • Develop and execute retail operations plans to achieve sales targets and improve customer satisfaction.
    • Lead and manage a team of Retail Store Associates to ensure excellent customer service and sales performance.
    • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
  • Store Operations
    • Oversee the daily operations of the sales floor, including merchandise presentation, inventory management, and visual merchandising.
    • Ensure the store is clean, well-organized, and meets company standards.
    • Manage store inventory, including receiving, stocking, and maintaining inventory levels.
  • Customer Service
    • Provide exceptional customer service to donors and customers, ensuring a positive shopping experience.
    • Respond to customer complaints and concerns in a professional and timely manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Manage store finances, including budgeting, forecasting, and reporting.
    • Monitor and control expenses to ensure profitability.
    • Develop and implement strategies to improve sales and revenue growth.
  • Inventory Control
    • Manage inventory levels, including receiving, stocking, and maintaining inventory.
    • Conduct regular inventory audits to ensure accuracy and compliance.
    • Develop and implement strategies to improve inventory management and reduce losses.
  • Training and Development
    • Provide training and development opportunities to team members to enhance their skills and knowledge.
    • Develop and implement training programs to improve sales and customer service skills.
    • Conduct regular performance evaluations and provide feedback to team members.
    Requirements
    • Education and Experience
      • High school diploma or equivalent required.
      • One year of retail management experience required.
      • One year of customer service experience required.
    • Skills and Qualifications
      • Excellent leadership and management skills.
      • Strong communication and interpersonal skills.
      • Ability to work in a fast-paced environment and prioritize tasks effectively.
      • Proficient in Microsoft Office Suite.