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Retail Operations Assistant Manager

2 months ago

Glendale, Arizona, United States PVH Full time

Shape Your Career with PVH

Assistant Store Manager - TOMMY HILFIGER

POSITION OVERVIEW: The Assistant Store Manager plays a vital role in the overall success of the retail location, collaborating with Store Management to drive sales performance, recruit and nurture talent, uphold store aesthetics, and manage expenses and inventory losses.

KEY RESPONSIBILITIES

Drive sales and profitability while ensuring the store remains visually appealing and impeccably organized. Develop and implement strategies to meet and surpass business objectives. Maintain exceptional customer service standards. Exhibit strong written and verbal communication skills. Uphold the Tommy Hilfiger brand image through professional appearance. Take ownership of the store's productivity and profitability, including sales growth and inventory management. Oversee all store operations in the absence of the General Manager or Store Manager. Prioritize tasks effectively and manage time efficiently.

OPERATIONAL DUTIES

Comply with all company policies, procedures, and operational guidelines. Maintain a high level of security and safety awareness throughout the store. Identify issues, analyze root causes, and propose solutions. Manage controllable expenses, including payroll allocation. Attend management meetings in the absence of senior management. Adhere to the Inventory Shrinkage Improvement Program. Ensure productivity in shipment processing, inventory counts, and price adjustments. Ensure the store is equipped with necessary tools and resources. Oversee store opening and closing procedures. Follow directions and complete assigned responsibilities diligently.

LEADERSHIP DUTIES

Assist in the recruitment and hiring of sales associates who embody the Tommy Hilfiger brand. Develop associates to enhance their knowledge in product, merchandising, operations, and customer service. Inspire and guide support staff to achieve store goals. Manage challenging situations while maintaining performance standards. Seek assistance when necessary. Supervise the sales floor to ensure customer and associate engagement. Foster teamwork within the store and ensure respectful treatment of all staff. Actively participate in management meetings and contribute to team discussions. Communicate ideas effectively and lead by example. Maintain confidentiality and fulfill commitments.

MERCHANDISING & VISUAL RESPONSIBILITIES

Supervise specific departments to ensure optimal performance. Oversee the execution of merchandising directives and markdowns promptly. Analyze business needs, identifying top and slow-selling items. Maintain a high standard of store presentation in line with brand guidelines. Possess thorough knowledge of sales floor and stockroom organization. Keep management informed of merchandise and visual concerns. Ensure store organization and cleanliness are maintained. PVH Corp. is committed to equal opportunity employment and considers all applicants based on their individual capabilities and qualifications, in accordance with applicable laws. PVH promotes inclusion and diversity, ensuring that all associates are compensated based on job-related factors such as skills and experience.