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Assistant Manager of Retail Operations

2 months ago

Glendale, Arizona, United States Vuori, Inc. Full time
Company Overview

Vuori is transforming the landscape of athletic apparel, creating pieces that are not only functional for movement and exercise but also stylish enough for everyday wear. Our designs are inspired by the vibrant coastal lifestyle of California, blending fitness, creativity, and life seamlessly. We thrive in a dynamic, fast-paced retail atmosphere that mirrors the energy of our products. Our mission is to motivate individuals to embrace every facet of their lives with enthusiasm, clarity, and a sense of enjoyment. We take pride in being a platform for opportunity, personal development, and success.

Role Overview

The Assistant Manager of Retail Operations at Vuori plays a crucial role in supporting the Retail Store Manager in guiding the retail sales team. This includes building connections with customers and effectively communicating Vuori's brand ethos through comprehensive product knowledge and a positive demeanor. Additionally, the role involves mentoring the team to uphold Vuori's standards in sales and customer service.

Customer Experience
  • Collaborates with the sales team to guarantee that every customer enjoys an exceptional shopping experience.
  • Takes charge of the sales floor and team to prioritize customer satisfaction.
  • Prepares fitting rooms, assists in locating sizes, and provides honest, informed feedback to customers regarding product style and fit.
  • Establishes enduring relationships with customers by engaging them in discussions about product details, new arrivals, and invites to upcoming events.
  • Stays informed about trending products and shares insights with both customers and team members.
Business Leadership
  • Oversees daily store operations in the absence of the Store Manager.
  • Inspires the sales team to meet and exceed sales targets in a collaborative commission-based environment.
  • Seeks out new product knowledge in the fashion and activewear sectors to serve as a knowledgeable resource for customers.
  • Guides the team in completing projects while maintaining a focus on customer satisfaction.
  • Communicates inventory requirements to align with business objectives.
Team Leadership
  • Assists the Store Inventory Lead with processing all product shipments and managing inventory.
  • Collaborates with the Retail Store Manager on daily operations, sales strategies, community engagement, and team management to ensure smooth business operations.
  • Leads the team in daily store upkeep, including restocking products, maintaining visual displays, and ensuring cleanliness.
  • Demonstrates responsibility and adherence to safety protocols during store opening and closing procedures.
  • Encourages team members to consistently perform at their best, adhere to schedules, and fulfill their roles effectively.
Operational Duties
  • Completes weekly manual restocking and submits reports to inventory management.
  • Conducts weekly inventory counts.
  • Assists in processing weekly product shipments.
  • Ensures all store supplies are adequately stocked and communicates needs monthly.
  • Handles online returns and defective products as necessary, shipping them to the warehouse.
  • Ensures daily management of restocking and destocking activities.
  • Maintains organization and cleanliness in the backroom and storage bins.
  • Oversees the management of Aloha displays, refreshing and restocking them weekly.
  • Manages mannequin displays and ensures proper checks are conducted.
  • Ensures compliance with merchandising standards throughout the store.
Qualifications
  • Availability for morning and/or evening shifts, working 8-hour days, 5 days a week, including at least one weekend day.
  • Demonstrated leadership in punctuality and attendance, adhering to scheduled shifts.
  • Ability to cultivate relationships with customers and colleagues.
  • Expertise in customer service, creating memorable experiences, and fostering relationships with customers while effectively addressing concerns.
  • Capacity to manage multiple tasks in a fast-paced environment.
  • Quick learner of new procedures and processes.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • High level of accountability, ownership, and initiative.
  • Willingness to learn new skills and responsiveness to feedback.
Additional Information

Benefits:
  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)
All information will be kept confidential in accordance with EEO guidelines.