Account Development Manager

3 days ago


Tulsa, Oklahoma, United States City Wide Facility Solutions Full time
Strategic Account Growth
The Job Description

We are seeking an experienced Account Development Manager to join our team in Tulsa. As a key member of our team, you will be responsible for cultivating and expanding client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.

About the Team
  • Our team is collaborative, inclusive, and fun, with a high-energy environment that rewards performance.
  • We model our core values of relentless customer service, growth, mindset, and hustle.
Key Responsibilities
  • Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
  • Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
  • Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
  • Technology and Reporting: Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Performance Metrics for Success
  • Client Retention: Aim to maintain a client retention rate of 96-98%.
  • Revenue Growth: Generate extra service (ES) sales, with specific targets set based on your defined territory.
  • Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
  • Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
  • Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.


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