Customer Engagement Specialist

1 week ago


Kalispell, Montana, United States Kalispell Ford Full time

About Us: At Kalispell Ford, we are redefining the automotive experience. Our mission goes beyond selling and servicing vehicles; we prioritize exceptional customer care. We believe in fostering a welcoming environment where our guests feel valued and understood. Our focus on teamwork and individual accountability ensures that every employee finds satisfaction in their role.

Position Overview: We are seeking enthusiastic individuals to fill the role of Client Care Specialist within our Sales Team. This position is ideal for those eager to grow and learn in the automotive sector, regardless of prior experience. We value diverse backgrounds, including customer service, retail, hospitality, and more.

What We Offer:

  • Annual compensation ranging from $40,000 to $50,000, inclusive of bonuses
  • Full-time work schedule featuring 4-10 hour shifts with rotating weekends
  • 401(k) plan with employer matching
  • Comprehensive medical, dental, and vision insurance
  • Career advancement opportunities
  • Paid vacation and sick leave
  • Employee discounts on products and services
  • Access to company events and activities throughout the year

Key Responsibilities:

  • Professionally manage inbound communications via phone, email, and text, aiming to schedule appointments for guests
  • Respond promptly to inquiries, adhering to industry standards
  • Maintain a Customer Satisfaction Index rating that exceeds the average for the zone
  • Oversee all email communications in the CRM, assisting sales staff as necessary
  • Ensure all interactions are courteous and professional
  • Prepare sales consultants for appointments and greet guests upon arrival
  • Ensure that vehicles for appointments are clean and ready for demonstration
  • Meet training standards set by manufacturers
  • Participate in ongoing training and improvement meetings
  • Become knowledgeable about warranty policies and procedures
  • Provide exceptional service to guests before, during, and after their visit

Qualifications:

  • High school diploma, GED, or relevant vocational training preferred
  • Strong organizational skills and patience
  • Ability to work independently while contributing to a team
  • Attention to detail and effective typing skills
  • Capacity to thrive in a fast-paced environment
  • Excellent active listening skills

Kalispell Auto Group is committed to providing equal employment opportunities and prohibits discrimination of any kind.



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