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Customer Engagement Specialist

2 months ago

Kalispell, Montana, United States Kalispell Ford Full time

About Us: At Kalispell Ford, we are redefining the automotive experience. Our focus is not just on vehicles, but on the people we serve. We prioritize exceptional guest experiences and foster a culture of teamwork, individual accountability, and employee satisfaction.

Position Overview: We are seeking enthusiastic individuals who are eager to grow within our Sales Team as a Client Care Specialist. We value education and are committed to the professional development of our staff, offering continuous career advancement opportunities. We welcome candidates from diverse backgrounds, including those with experience in customer service, retail, hospitality, or the restaurant industry.

What We Offer:

  • Annual compensation ranging from $40,000 to $50,000, inclusive of bonuses
  • Full-time schedule featuring 4-10 hour shifts with rotating weekends
  • 401(k) plan with coordination and matching
  • Comprehensive medical, dental, and vision insurance
  • Opportunities for career advancement
  • Paid vacation and sick leave
  • Employee discounts on products and services
  • Access to company events and activities throughout the year

Key Responsibilities:

  • Professionally handle inbound phone, email, and text inquiries using provided scripts, aiming to schedule appointments with guests
  • Respond promptly to leads and inquiries in accordance with industry and dealership standards
  • Maintain a Customer Satisfaction Index rating at least 2% above the zone/branch average
  • Oversee all inbound and outbound emails in the CRM, assisting sales consultants and managers as needed
  • Ensure all communications, whether via phone, text, email, or in-person, are conducted in a courteous and professional manner
  • Prepare sales consultants for appointments and greet guests as they arrive
  • Ensure that vehicles for appointments are selected, cleaned, and ready for demonstration
  • Meet minimum training standards established by manufacturers
  • Participate in ongoing improvement meetings with management
  • Gain proficiency in warranty coverage and policies set by manufacturers
  • Welcome guests upon arrival with promptness and professionalism
  • Acknowledge all guests present in the dealership
  • Perform additional related duties as assigned
  • Maintain a professional appearance and demeanor in the workplace
  • Deliver exceptional guest experiences throughout the vehicle purchasing process

Qualifications:

  • High school diploma, GED, or relevant vocational training preferred
  • Strong organizational skills and patience
  • Ability to work independently while contributing to a team environment
  • Attention to detail and effective typing skills
  • Capability to thrive in a fast-paced team setting
  • Active listening skills

Kalispell Auto Group is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring a respectful environment for all employees and applicants.