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Customer Support Specialist

2 months ago

Kalispell, Montana, United States WaterStreet Full time
Service Delivery Specialist

We are seeking a motivated and detail-oriented individual to join our dynamic team, dedicated to providing innovative solutions and exceptional service during every client interaction.

At WaterStreet, we are committed to attracting top talent and retaining them by offering competitive benefits and limitless opportunities for professional growth. Your commitment, hard work, and enthusiasm will be recognized and rewarded as you collaborate with industry leaders.

KEY RESPONSIBILITIES:
  • Warmly greet incoming calls, delivering innovative solutions and assistance.
  • Efficiently address client inquiries and resolve issues with confidence.
  • Act as a central point of contact by thoroughly reviewing new business applications and conducting policy assessments, while guiding users to relevant knowledge resources.
  • Utilize your keen eye for detail to verify necessary documents, payments, and charges, identify discrepancies, and implement corrections as needed.
  • Foster customer loyalty by building and nurturing business relationships.
REQUIREMENTS:
  • Exceptional verbal communication and telephone skills.
  • Highly organized with strong attention to detail, capable of managing high-pressure scenarios.
  • Dedicated to providing outstanding customer service in a fast-paced environment.
  • Proficient typing skills at 45 WPM and familiarity with 10-key input (required).
  • 1-3 years of experience in customer service, administrative roles, or call center environments (preferred).
  • Knowledge of insurance processing is a plus (preferred).
PERKS:
  • Comprehensive health and life insurance coverage for employees.
  • Employer-contributed Health Savings Account (HSA).
  • 401K plan with a 6% employer match.
  • Paid holidays, vacation days, and personal time off.
  • Paid training and cash bonuses for ongoing professional development.
WaterStreet Company is dedicated to delivering value to small and midsize Property and Casualty Insurers by addressing their operational and technological needs, enabling them to operate more efficiently and concentrate on their core objectives. Our relationship-focused approach drives us to consistently surpass industry standards for insurance experience, technical quality, and customer return on investment. We seek individuals who are motivated to excel and passionate about achieving remarkable results. Joining WaterStreet means becoming part of a valued team within a corporate culture that is rich in growth opportunities.