Service Operations Coordinator
1 week ago
Employee Benefits:
- Attractive salary package
- Comprehensive dental coverage
- Health insurance options
- Generous paid time off
- Vision care benefits
Additional Benefits:
- Paid training programs
- Opportunities for career advancement
- Flexible work schedules
- Competitive pay structure
- Consistent year-round employment
- Incentives, rewards, and employee competitions
- Strategically planning, organizing, and coordinating departmental resources and objectives in partnership with the Service Manager.
- Effectively scheduling service assignments based on job requirements and technician expertise.
- Delivering customer service training to field technicians.
- Collaborating with accounts receivable teams on payment collections and credit discussions.
- Aligning the Parts Runner's schedule with the Installation Manager.
- Supporting all Service Department objectives in collaboration with other department leaders.
- Efficiently resolving customer complaints and reporting issues to the Service Manager.
- Addressing supplier-related concerns regarding parts performance, pricing, and availability.
- Performing additional tasks as directed by the Service Manager.
- Proven supervisory experience in a customer service setting, ideally within HVACR contracting or building services.
- Strong negotiation skills with suppliers.
- Excellent communication abilities to interact with diverse customer demographics and personnel.
- Basic understanding of HVACR technology and terminology.
- Willingness to work flexible hours and be available for emergency service calls.
- Ability to represent the Service Manager in their absence.
- Physical capability to meet customers on-site and deliver exceptional customer service.
- Proficiency in selling service jobs and contracts.
- Knowledge of relevant regulations and laws in the HVACR sector.
- Supporting technicians in providing effective service to after-hours clients.
- Valid driver's license is required.
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