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Service Operations Coordinator

2 months ago

Orlando, Florida, United States 4 Seasons Air Conditioning and Heating Full time
Service Dispatcher at 4 Seasons Air Conditioning and Heating

Benefits:
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Generous paid time off
  • Vision care benefits
The Service Dispatcher position at 4 Seasons Air Conditioning and Heating is essential in assisting the Service Manager with the management of the Service Department's functions, efficiency, and financial success. This role also plays a vital part in driving the company towards its strategic goals.

Additional Benefits:
  • Paid training programs
  • Opportunities for career advancement
  • Flexible work schedules
  • Competitive pay structure
  • Consistent year-round employment
  • Incentives, rewards, and employee contests
To thrive in this position, candidates should possess qualities such as proactivity, honesty, strong organizational abilities, and leadership skills. This role requires interaction with various stakeholders, including service technicians, suppliers, and customers. Key responsibilities encompass:
  • Strategically planning, organizing, and coordinating departmental resources and objectives in partnership with the Service Manager.
  • Effectively scheduling service tasks based on the complexity of jobs and the skills of technicians.
  • Delivering customer service training to field technicians.
  • Collaborating with accounts receivable teams on collections and credit discussions.
  • Aligning the Parts Runner's schedule with the Installation Manager's requirements.
  • Supporting all Service Department goals and objectives in collaboration with other department leaders.
  • Efficiently resolving customer complaints and reporting issues to the Service Manager.
  • Addressing supplier-related concerns regarding parts performance, pricing, and availability.
  • Performing additional duties as assigned by the Service Manager.
Job Qualifications:
  • Proven supervisory experience in a customer service setting, ideally within HVACR contracting or building services.
  • Strong negotiation skills with suppliers.
  • Excellent communication abilities to interact with diverse customer groups and personnel at all levels.
  • Basic understanding of HVACR technology and related terminology.
  • Willingness to work flexible hours and be available for emergency service calls.
  • Ability to represent the Service Manager in their absence.
  • Physical capability to meet customers on-site and deliver exceptional customer service.
  • Experience in selling service jobs and contracts.
  • Knowledge of relevant government regulations and laws in the HVACR sector.
  • Supporting technicians in providing efficient service to after-hours customers.
  • Valid driver's license.