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Service Operations Coordinator

2 months ago

Orlando, Florida, United States EMCOR Government Services Full time

Company Overview: EMCOR Government Services is a premier provider of integrated facility management services, specializing in HVACR solutions. With a commitment to excellence and over four decades of industry experience, we pride ourselves on delivering innovative and efficient services tailored to our clients' needs.

Position Summary: We are seeking a dedicated Service Coordinator to enhance our customer engagement and support our service operations. This role is pivotal in fostering strong relationships with both internal and external clients while promoting a culture of exceptional customer service among our technicians.

Key Responsibilities:

  • Manage incoming service requests from clients, ensuring timely and effective responses.
  • Maintain and nurture positive relationships with all customers, contributing to a high standard of service delivery.
  • Utilize COINS ERP to input and oversee service requests, customer data, and modifications to service orders.
  • Handle billing processes, including invoice generation and charge calculations, ensuring accuracy in all financial records.
  • Oversee accounts receivable tasks, including account reconciliation and payment processing, while following up on overdue balances.
  • Coordinate the issuance and distribution of Certificates of Insurance (COIs).
  • Draft and manage Purchase Orders, tracking all orders efficiently.
  • Assist with in-shop repairs and warranty processing to ensure smooth operations.
  • Prepare all written communications to clients and vendors related to job responsibilities.
  • Engage in training and development opportunities to support personal and organizational goals.
  • Collaborate effectively with team members while maintaining a professional work environment.
  • Perform additional duties as assigned by management to support overall company objectives.

Qualifications:

  • High School diploma or equivalent required.
  • 1-2 years of experience in service industry billing preferred.
  • Familiarity with commercial and industrial HVAC systems is advantageous.
  • Knowledge of products and services relevant to HVAC maintenance and repair is beneficial.

Work Schedule:

  • Standard hours are Monday to Friday, 7:30 AM to 4:30 PM, with a one-hour non-billable lunch break.
  • Any schedule changes must be approved by management.

Safety Commitment:

  • All employees are responsible for their own safety and the safety of their colleagues.
  • Compliance with safety protocols and procedures is mandatory to ensure a safe working environment.

Compensation: We offer a competitive salary and a comprehensive benefits package, committed to attracting skilled professionals who contribute to our ongoing success.