Housekeeping Operations Coordinator
3 days ago
Hilton Grand Vacations is seeking a highly organized and detail-oriented Housekeeping Dispatcher to join our team. As a key member of our housekeeping operations, you will be responsible for coordinating and dispatching housekeeping services to ensure seamless guest experiences.
Key Responsibilities- Dispatching and Scheduling: Assist management with daily job assignments for housekeeping team members, assign and track services and cleans, and dispatch guest requests to units.
- Communication and Coordination: Answer departmental phones, maintain room status and pertinent information in computer systems, and coordinate with front desk on discrepancies.
- Administrative Support: Assist management with administrative duties, including filing, purchase order follow-up, faxing, and maintaining records and attendance.
- Inventory and Scheduling: Assist with departmental inventories and scheduling shifts for team members.
- Guest Services: Dispatch and supervise guest services calls through paging and computer systems.
- Project Management: Maintain tracking systems for projects, such as GCPM, mattress rotation, and patio deep cleans.
- Supervision: Supervise late checkouts, VIP, outstanding, and special request arrivals.
- Multi-Tasking and Prioritization: Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Flexibility and Adaptability: Adjust to schedule changes and cover shifts on short notice to meet business demands.
- Service Quality: Demonstrate excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner.
- Digital Literacy: Basic digital literacy and computer skills.
- Related Experience: Related experience in housekeeping or a related field.
- Education: High school diploma or equivalent.
- Experience: 2+ years of related experience.
- Computer Skills: Excellent computer skills.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We offer a fantastic benefit package to our full-time Team Members, including medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and outstanding travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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