Client Support Manager

4 days ago


Greensboro, United States North Carolina A&T State University Full time
Job Summary

The Client Support Manager is a key member of the Information Technology Services (ITS) team at North Carolina A&T State University. This role is responsible for leading a team of employees and student workers who provide hands-on technology support for faculty, staff, and students.

Key Responsibilities
  • Oversee technicians who install and repair computers, laptops, printers, scanners, and other peripherals, install and configure software, troubleshoot problems, and provide first-tier technical support.
  • Monitor tickets and ensure the team promptly addresses them.
  • Provide training to team members and serve as a technical resource for them.
  • Identify and report wide-spread issues and assist in the development of communications and training materials as needed.
Requirements
  • Master's degree in computer science, Information Technology, or a related field with two years' experience directly related to the duties of the position, or Bachelor's degree in computer science, Information Technology, or a related field with four years' experience directly related to the duties of the position.
  • Experience operating a service unit and managing a team in a complex and demanding environment.
  • Experience with Windows, Macintosh, and iPad configuration and technical support, and management tools such as AD Audit and Microsoft Endpoint Configuration Manager.
  • Experience with a variety of desktop applications such as Microsoft Office and communication platforms including email, social media, text, Zoom, and Teams.
  • Experience developing communications and documentation for use by end users and technical staff.
  • Experience managing a ticket system.
  • Knowledge of technologies and standards to meet ADA compliance for special needs.
  • Strong customer service orientation and ability to partner with other units and foster a team spirit.
  • Strong interpersonal and communication skills and the ability to work effectively in a diverse community.
  • Strong decision-making and detail-oriented skills.
Preferred Qualifications
  • Experience with Papercut Print Management software, Cherwell Service Management, CrowdStrike, and Cisco Finesse contact center software.
  • Basic knowledge of ISO 27002 and NIST SP security controls.
Benefits

North Carolina A&T State University offers a comprehensive benefits package to its employees, including accrued vacation and sick leave, community service leave, Blue Cross Blue Shield of NC health benefits, NCFlex vision, dental, flexible spending account, life insurance, and more.



  • Greensboro, United States North Carolina A&T State University Full time

    Job SummaryThe Client Support Manager is a key member of the Information Technology Services (ITS) team at North Carolina A&T State University. This role is responsible for leading a team of technical support specialists who provide hands-on assistance to faculty, staff, and students across campus.Key ResponsibilitiesLead a team of technical support...


  • Greensboro, North Carolina, United States PartnerHero Full time

    Job OverviewAbout Our OrganizationWe are a global connector of skilled individuals and innovative enterprises aiming to enhance, transform, and expand their operations. Our mission is to assemble talented teams, provide strategic insights, and integrate technology seamlessly to amplify the positive effects of good business practices worldwide.Recognized as a...


  • Greensboro, United States North Carolina Agricultural & Technical State University Full time

    Job Summary:The Client Support Manager is a key leadership position at North Carolina Agricultural & Technical State University, responsible for overseeing a team of employees and student workers who provide technical support to faculty, staff, and students across campus.Key Responsibilities:Lead a team of technicians who install and repair computers,...


  • Greensboro, North Carolina, United States Fresh Form Draft Full time

    Job Description for Customer Service Representative at Fresh Form DraftJob Summary:Fresh Form Draft is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, addressing their inquiries, resolving issues,...


  • Greensboro, United States Epes Transport Full time

    Position Overview: We are seeking a dedicated Customer Service Assistant to enhance our Operations team at Epes Transport System, LLC. The primary responsibility of the Customer Service Assistant is to provide administrative support to fulfill the needs of the Customer Service and Planning Departments. This role involves managing all customer service...


  • Greensboro, United States Epes Transport Full time

    Position Overview: We are seeking a dedicated Customer Service Assistant to support our Operations division at Epes Transport System, LLC. The primary function of this role is to deliver administrative assistance to fulfill the needs of Customer Service and the Planning Department. The selected candidate will oversee all customer service responsibilities for...


  • Greensboro, United States HonorVet Technologies Full time

    Position OverviewHonorVet Technologies is seeking a dedicated Customer Service Representative to enhance our team and deliver outstanding support to clients requiring roadside assistance. In this pivotal role, you will be tasked with efficiently handling incoming calls, recording inquiries, and liaising with dealerships and towing services to ensure a smooth...


  • Greensboro, United States Southwoodsvet Full time

    Customer Service Role As a key member of our team, you will be responsible for providing exceptional support to our clients. Key Responsibilities: 1. Deliver outstanding service to clients, ensuring their needs are met with professionalism and care. 2. Foster a positive environment by treating all individuals with respect and courtesy. 3. Collaborate with...


  • Greensboro, United States North Carolina Agricultural & Technical State University Full time

    Job SummaryThe Client Support Manager is a key member of our team, responsible for leading a group of employees and student workers who provide technical support to faculty, staff, and students across campus.Key ResponsibilitiesOversee technicians who install and repair computers and laptopsProvide hands-on technology support to clientsLead a team of support...


  • Greensboro, United States Domino's Pizza LLC Full time

    Join Our Team! Are you ready to embark on a rewarding career with Domino's Pizza LLC? We are currently seeking a dedicated Client Support Specialist to enhance our customer experience. What We Offer: Flexible Scheduling: Enjoy the freedom of choosing hours that fit your lifestyle. Competitive Compensation: We value your contributions and offer a pay...


  • Greensboro, United States Keolis Commuter Services Full time

    Customer Service Representative - Greensboro, NCJob Category: Customer Service Requisition Number: CUSTO001950Position OverviewAs a Customer Service Representative, you will play a crucial role in ensuring a high level of customer satisfaction. Your responsibilities will include:Managing incoming calls and providing timely assistance.Delivering route...


  • Greensboro, United States Auroraproservices Full time

    As a **Client Support Specialist** at Aurora Pro Services, you will represent our brand with every interaction. Your voice is crucial, whether you are responding to inquiries or initiating calls. **A positive attitude is essential.** It’s clear when you’re communicating with someone; you can sense their emotions. If they are disengaged or fully engaged,...


  • Greensboro, North Carolina, United States Oppenheimer & Co. Inc. Full time

    Job OverviewOppenheimer & Co. Inc. is a leading middle-market investment bank and full-service broker-dealer. We are seeking a Part Time Client Service Associate to join our Branch office team in a dynamic and fast-paced environment.Key ResponsibilitiesProvide administrative support, including answering phone lines, creating, maintaining, and editing...


  • Greensboro, North Carolina, United States LPL Financial Full time

    **Job Overview:**The primary role of the Client Service Associate (CSA) at LPL Financial is to provide administrative support to an advisor or team of advisors, including daily, monthly, and annual tasks. The CSA helps the advisor maintain their practice and deliver positive results for the advisor's clients.**Key Responsibilities:**Provide exceptional...


  • Greensboro, North Carolina, United States Connexa Worx Full time

    Job OverviewLocation: Greensboro, NCCompany Overview:Connexa Worx stands at the forefront of innovative connectivity solutions. We focus on providing data-driven technologies that enhance operational efficiency and reliability for our clients across various sectors. Our tailored solutions are crafted to adapt to the changing demands of industries, ensuring...


  • Greensboro, North Carolina, United States Connexa Worx Full time

    Job OverviewLocation: Greensboro, NCCompany Overview:Connexa Worx stands at the forefront of innovative connectivity solutions. We are dedicated to providing data-driven technologies that enhance operational efficiency and reliability for our clients across various sectors. Our cutting-edge offerings are tailored to adapt to the dynamic requirements of...


  • Greensboro, United States Keolis Commuter Services Full time

    Customer Service Representative (Part-Time)Job Category: Customer ServiceJob Details:Overview:As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. Your primary responsibilities will include:Key Responsibilities:Manage incoming calls and provide accurate information to customers.Assist the public...


  • Greensboro, Georgia, United States Bug House Pest Control Full time

    Position Overview:Are you eager to become part of a team that values dedication and friendliness?As a member of the Bug House Pest Control family, your role will be essential in ensuring our clients feel that we have fulfilled our commitments. This involves enhancing our reputation for exceptional service as an industry frontrunner.We are seeking your...


  • Greensboro, United States Keolis Commuter Services Full time

    Customer Service RepresentativeJob Category: Customer ServicePosition Overview:As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include:Key Responsibilities:Handling incoming calls with professionalism and courtesy.Providing accurate route information and addressing...


  • Greensboro, North Carolina, United States Yarde Metals Full time

    About Yarde Metals, Inc.: Yarde Metals, Inc. stands out as a premier metals service provider, renowned for delivering outstanding customer service alongside top-tier products.Position Overview: We are on the lookout for a seasoned Client Relationship Manager to spearhead our sales efforts in the Southeastern region, encompassing states such as Florida,...