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Client Support Specialist
2 months ago
Customer Service Representative (Part-Time)
Job Category: Customer Service
Job Details:
Overview:
As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. Your primary responsibilities will include:
Key Responsibilities:
- Manage incoming calls and provide accurate information to customers.
- Assist the public with route inquiries and general questions.
- Engage with customers both in-person and via phone to ensure satisfaction.
- Uphold the highest standards of customer service in all interactions.
- Adhere strictly to company policies and procedures.
- Facilitate the sale of transit passes and maintain accurate cash handling.
- Issue identification cards as required.
- Deliver information and assistance to the public.
- Perform additional tasks as assigned.
Qualifications:
To be successful in this role, candidates should possess:
- A High School Diploma or equivalent.
- Strong problem-solving abilities.
- A minimum of 6 months experience in a customer service role.
- Excellent interpersonal skills, with the ability to manage challenging customer interactions.
- Proficiency in computer usage.
Additional Information:
Pre-Employment Requirements: Employment is contingent upon passing a pre-employment drug and alcohol screening, as well as a favorable background check and physical examination.
Commitment to Safety: At Keolis, safety is paramount. We prioritize the wellbeing of our employees, customers, and the communities we serve.
Environmental Responsibility: Keolis is dedicated to minimizing our environmental impact and promoting sustainability in our operations.
Equal Employment Opportunity: We are committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, sex, religion, age, disability, sexual orientation, or gender identity.
Disclaimer: The information provided is intended to outline the general nature and level of work performed by employees in this position. It is not an exhaustive list of all responsibilities and skills required.
