Client Support Specialist

2 weeks ago


Greensboro, United States HonorVet Technologies Full time
Position Overview

HonorVet Technologies is seeking a dedicated Customer Service Representative to enhance our team and deliver outstanding support to clients requiring roadside assistance. In this pivotal role, you will be tasked with efficiently handling incoming calls, recording inquiries, and liaising with dealerships and towing services to ensure a smooth experience for our customers.

Primary Responsibilities
  • Respond to incoming calls and address customer inquiries with professionalism and courtesy.
  • Accurately document inquiries and breakdown incidents in our case management system.
  • Work collaboratively with customers, dealerships, and towing services to provide prompt assistance.
  • Engage with team members to meet shared objectives and foster a positive workplace atmosphere.
  • Effectively manage customer complaints and escalate issues as necessary.
  • Carry out additional tasks as assigned by management.
Key Skills and Competencies
  • Exceptional Customer Service
  • Effective Problem Solving
  • Leadership Qualities
  • Conflict Resolution Skills
  • Focus on Business and Customer Needs
  • Strong Communication Abilities
  • Proficient Data Entry and Computer Skills
  • Adaptability and Multi-tasking Skills
  • Team Collaboration and Negotiation Skills
Qualifications and Training
  • Preferred Bachelor's degree.
  • 1-2 years of experience in customer service or technical support is preferred.
  • Familiarity with Microsoft operating systems.
  • Strong organizational and problem-solving abilities.
  • Experience in automotive or diesel repair is a plus.

Additional Requirements:

  • Capability to sit for extended periods while utilizing a computer.
  • Availability for shifts supporting 24/7 operations, including weekends.
  • Potential for a hybrid work arrangement following initial onsite training.


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