Client Support Specialist
2 weeks ago
HonorVet Technologies is seeking a dedicated Customer Service Representative to enhance our team and deliver outstanding support to clients requiring roadside assistance. In this pivotal role, you will be tasked with efficiently handling incoming calls, recording inquiries, and liaising with dealerships and towing services to ensure a smooth experience for our customers.
Primary Responsibilities- Respond to incoming calls and address customer inquiries with professionalism and courtesy.
- Accurately document inquiries and breakdown incidents in our case management system.
- Work collaboratively with customers, dealerships, and towing services to provide prompt assistance.
- Engage with team members to meet shared objectives and foster a positive workplace atmosphere.
- Effectively manage customer complaints and escalate issues as necessary.
- Carry out additional tasks as assigned by management.
- Exceptional Customer Service
- Effective Problem Solving
- Leadership Qualities
- Conflict Resolution Skills
- Focus on Business and Customer Needs
- Strong Communication Abilities
- Proficient Data Entry and Computer Skills
- Adaptability and Multi-tasking Skills
- Team Collaboration and Negotiation Skills
- Preferred Bachelor's degree.
- 1-2 years of experience in customer service or technical support is preferred.
- Familiarity with Microsoft operating systems.
- Strong organizational and problem-solving abilities.
- Experience in automotive or diesel repair is a plus.
Additional Requirements:
- Capability to sit for extended periods while utilizing a computer.
- Availability for shifts supporting 24/7 operations, including weekends.
- Potential for a hybrid work arrangement following initial onsite training.
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Client Support Specialist
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Client Support Specialist
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Client Support Specialist
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Greensboro, North Carolina, United States Connexa Worx Full timeJob OverviewLocation: Greensboro, NCCompany Overview:Connexa Worx stands at the forefront of innovative connectivity solutions. We focus on providing data-driven technologies that enhance operational efficiency and reliability for our clients across various sectors. Our tailored solutions are crafted to adapt to the changing demands of industries, ensuring...
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Client Support Specialist
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Client Support Specialist
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