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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Customer Service
Position Overview:
As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include:
Key Responsibilities:
- Handling incoming calls with professionalism and courtesy.
- Providing accurate route information and addressing inquiries from the public.
- Engaging with customers in person and over the phone to ensure satisfaction.
- Upholding high standards of customer service in accordance with company policies.
- Processing sales of bus passes and maintaining accurate financial records.
- Issuing identification cards and disseminating information to the public.
- Performing additional tasks as required.
Qualifications:
To be successful in this role, candidates should possess:
- A High School Diploma or equivalent.
- Strong problem-solving abilities.
- A minimum of 6 months experience in a customer service role.
- Excellent interpersonal skills and the ability to manage challenging customer interactions.
- Proficiency in computer usage.
Additional Requirements:
Employment is contingent upon successful completion of a pre-employment drug and alcohol screening, a favorable background check, and a physical examination.
Commitment to Safety:
At Keolis, safety is paramount. We prioritize the wellbeing of our employees, customers, and the communities we serve.
Environmental Responsibility:
Keolis is dedicated to minimizing our environmental impact and promoting sustainability in our operations.
Equal Employment Opportunity:
We uphold a policy of Equal Employment Opportunity for all qualified individuals, regardless of various factors including race, color, sex, religion, age, and disability.
Disclaimer:
The information provided above outlines the general nature and level of work expected from employees in this position. It is not intended to be an exhaustive list of all responsibilities and skills required.
