Client Support Specialist

6 days ago

Greensboro, North Carolina, United States Fresh Form Draft Full time
Job Description for Customer Service Representative at Fresh Form Draft

Job Summary:

Fresh Form Draft is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, addressing their inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Customer Support: Assist clients with product information, pricing, and availability, process customer orders, returns, and exchanges, and identify and escalate priority issues to the appropriate department or supervisor.
  • Account Management: Maintain accurate customer records and update account information as needed, and collaborate with internal teams to ensure customer satisfaction and loyalty.
  • Troubleshooting: Assist with troubleshooting technical issues and provide solutions to clients.

Requirements:

  • Education: High school diploma or equivalent.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Abilities: Strong problem-solving abilities and ability to work well independently and as part of a team.
  • Technical Skills: Proficient in Microsoft Office Suite.
  • Organizational Skills: Outstanding organizational skills.

Benefits:

  • Competitive Salary: Competitive salary commensurate with experience.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • Retirement Plan: Retirement savings plan with company match.
  • Paid Time Off: Paid time off (PTO) and company holidays.
  • Employee Wellness Programs: Employee wellness programs.
  • Professional Development: Professional development and training opportunities.
  • Flexible Working Hours: Flexible working hours.

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